Aurea Software is a rapidly growing enterprise software company that acquires, manages, and builds mission critical software that thousands of global and mid-market companies use to run their businesses and create transformative customer experiences. We pride ourselves on deeper and more intimate relationships with our customers, and a fanatical commitment to 100% customer success.<\/p>\n
Job Description<\/strong><\/p>\n Job Title:\u00a0Technical Success Principal<\/strong><\/p>\n Role Overview<\/strong><\/p>\n Aurea Success Principals are software engineers who couple their deep engineering acumen with the ability to interact directly with our customers. They are deeply technical, but they have the unique ability to couple that with exceptional communication skills. They are smart, driven, curious, and\u00a0empathetic, going out of their way to help customers and not resting until a problem is solved. They are given the cases Success Associates cannot solve, and relish the challenge that that presents.<\/p>\n What You Do – Job Responsibilities<\/strong><\/p>\n \u25cf Take responsibility for the roughly 20% of customer problems that our Success Associates cannot solve, and work with the Associate in communicating with the customer<\/p>\n \u25cf Document solutions to customer problems in our KnowledgeBase so that the rest of the success team – and customers – can benefit from them<\/p>\n \u25cf For exceptionally difficult issues or those that appear to involve a product defect, quickly identify that problem so that it can be escalated to a Support Principal (L3) or Engineering (L4)<\/p>\n \u25cf Develop and help implement ideas to improve the problem-solving effectiveness and productivity of the entire Success team<\/p>\n Desired Skills and Experience<\/strong><\/p>\n What You Need – Key Skills & Experience<\/strong><\/p>\n \u25cf An absolute passion for interacting with and helping people<\/p>\n \u25cf Strong software engineering skills with the ability to read code to diagnose issues<\/p>\n \u25cf Exceptional written and verbal communication skills – including native, accent-less fluency in<\/p>\n one or more key Aurea customer languages (English, French, or German)<\/p>\n \u25cf Salesforce experience highly desirable<\/p>\n \u25cf Very high emotional intelligence, including the ability to navigate difficult situations with customers in a positive and empathetic manner.<\/p>\n \u25cf No prior customer service experience required – but a plus<\/p>\n Aurea Software employs a global, virtual workforce – enabling us to hire the best talent wherever they may be located, and affording our team members the ability to work from home and avoid the drudgery of lengthy commutes. Team members are expected to provide their own hardware (laptop).<\/p>\n All interested candidates must successfully complete our capability assessment tests, interviews, and a background check. We target the top 1% of talent globally. Is this you?<\/p>\n","protected":false},"excerpt":{"rendered":" Aurea Software is a rapidly growing enterprise software company that acquires, manages, and builds mission critical software that thousands of global and mid-market companies use to run their businesses and…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[96],"tags":[2027],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-44j","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/15643"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=15643"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/15643\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=15643"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=15643"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=15643"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}