{"id":20641,"date":"2016-12-01T14:58:53","date_gmt":"2016-12-01T14:58:53","guid":{"rendered":"https:\/\/joblistghana.com\/?p=20641"},"modified":"2016-12-01T14:58:53","modified_gmt":"2016-12-01T14:58:53","slug":"ashesi-recruits-it-support-officer","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/ashesi-recruits-it-support-officer.html","title":{"rendered":"Ashesi Recruits IT Support Officer"},"content":{"rendered":"<p>Ashesi University College is seeking applicants for the position of IT Support Officer.\u00a0 Ashesi is a world-class liberal arts university located at Berekuso, approximately an hour\u2019s drive from Accra, Ghana\u2019s capital city. This will be a short-term contract for 12 (twelve) months with possible extension of contract.<\/p>\n<p>Job Description<\/p>\n<p>Job Title: IT Support Officer<\/p>\n<p><strong>Job Summary:<\/strong><\/p>\n<p>IT support officer will be responsible for the seamless operations of IT services delivered, by ensuring that staff, student, faculty and guests at Ashesi get optimum utilization from these services.<\/p>\n<p>The IT Support Officer will be responsible for:<\/p>\n<ol>\n<li>Monitoring and maintaining service delivery infrastructure through case management entity on Ashesi\u2019s CRM;<\/li>\n<li>Leveraging on existing and emerging innovative technologies and resource to improve services and service delivery.<\/li>\n<li>Provide basic troubleshooting assistance, direction and support for users where possible via email, phone or in person.<strong>\u00a0<\/strong><\/li>\n<\/ol>\n<p><strong>Details of these tasks are as captured below:<\/strong><\/p>\n<ul>\n<li>Tasks include but are not limited to:<\/li>\n<li>Troubleshooting system and network problems, and diagnosing and solving hardware or software faults as requested<\/li>\n<li>End to end steps for IT service support delivery<\/li>\n<li>Providing support, including procedural documentation and relevant reports<\/li>\n<li>Talking staff, faculty, student and guest through a series of steps\/actions, either face-to-face, email or over the telephone, to help set up systems or resolve issues<\/li>\n<li>Following diagrams and written instructions to repair a fault or set up a system<\/li>\n<li>Supporting the roll-out of new technologies or applications<\/li>\n<li>Responding within agreed time limits to call-outs<\/li>\n<li>Assigning request to appropriate personnel if beyond area of expertise or escalated<\/li>\n<li>Working continuously on a task until completion (or escalate to specified authorities, if appropriate)<\/li>\n<li>Prioritizing and managing many open cases at one time<\/li>\n<li>Rapidly establishing a good working relationship with student, staff, faculty and guest<\/li>\n<li>Testing and evaluating new technology<\/li>\n<li>Logging and keeping record on issues and request using the CRM<\/li>\n<li>Take ownership of customer issues reported and see problems through to resolution<\/li>\n<li>Research, diagnose, troubleshoot and identify solutions to resolve customer issues<\/li>\n<li>Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams<\/li>\n<li>Provide prompt and accurate feedback to customers<\/li>\n<li>Ensure proper recording and closure of all issues<\/li>\n<li>Prepare accurate and timely reports<\/li>\n<li>Document knowledge in the form of knowledge base tech notes and articles<\/li>\n<\/ul>\n<p><strong>Minimum Requirements<\/strong><\/p>\n<ul>\n<li>At least a completed First degree or equivalent in Computer Science \/ Information technology \/ Computer Engineering\/Management Information Systems<\/li>\n<li>Must have excellent customer service and people skills<\/li>\n<li>Be proficient in written and spoken English and should be a good communicator<\/li>\n<li>Must have multicultural awareness and sensitivity<\/li>\n<li>Be proficient in basic Microsoft Office suite<\/li>\n<li>Being bilingual will be preferred but not required<\/li>\n<li>Having some knowledge in a CRM or similar system will be a plus<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Ashesi University College is seeking applicants for the position of IT Support Officer.\u00a0 Ashesi is a world-class liberal arts university located at Berekuso, approximately an hour\u2019s drive from Accra, Ghana\u2019s&#8230;..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[110],"tags":[2027],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-5mV","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/20641"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=20641"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/20641\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=20641"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=20641"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=20641"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}