The University now has about twelve thousand full-time students studying at Lancaster for first and higher degrees, and about seven hundred academic staff out of a total staff complement of over two thousand. In addition, the university confers the degrees of two colleges at Blackburn and Blackpool and has partnerships with higher education establishments overseas, including Sunway University College in Kuala Lumpur, GD Goenka World Institute in India and the Federal University of Lavras in Brazil.<\/p>\n
Lancaster University Ghana is continuing to invest in its departments to build on its strengths: a reputation for quality, a growing student body and dedicated and committed staff. We are located at two campuses in East Legon i.e. Jungle Avenue and the A&C Square.<\/p>\n
Lancaster University Ghana is dynamic, ambitious and growing.\u00a0 It offers a friendly working environment and is committed to developing:<\/strong><\/p>\n \u2022\u00a0\u00a0 Excellent student academic and social experience Job Summary<\/strong><\/p>\n Job Title:\u00a0Call Center Executives<\/strong><\/p>\n Job Description<\/strong><\/p>\n Lancaster University Ghana is looking for two (2) dynamic, hardworking individuals to fill the position of Call Centre Executives.<\/p>\n Duties and Responsibilities<\/strong><\/p>\n \u2022\u00a0\u00a0 Call Centre Management Applications Management<\/strong><\/p>\n \u2022\u00a0\u00a0 Process applications, Conversion<\/strong><\/p>\n Oversee the conversion of activity from enquiry to application; application to offer; offer to acceptance; and acceptance to registration in conjunction with programme teams,<\/p>\n Marketing\/Recruitment Events<\/strong><\/p>\n \u2022\u00a0\u00a0 Organize Open Days and Recruitment Fairs, Provision of Management Information<\/strong><\/p>\n \u2022\u00a0\u00a0 Oversee the maintenance of relevant databases for prospective students including personal details and admissions status and decisions, Qualification Required & Experience<\/strong><\/p>\n \u2022\u00a0\u00a0 A good first degree, Location:<\/strong> Accra<\/p>\n How to Apply For the Job<\/strong><\/p>\n Qualified persons should please send their Curriculum Vitae (CV) and cover letter to:<\/p>\n HR@lancaster.edu.gh<\/strong><\/p>\n or<\/p>\n P. O. Box CT. 9823, <\/strong> Closing Date:<\/strong> 06 February, 2017<\/p>\n Only shortlisted applicants will be contacted.<\/p>\n","protected":false},"excerpt":{"rendered":" The University now has about twelve thousand full-time students studying at Lancaster for first and higher degrees, and about seven hundred academic staff out of a total staff complement of…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[97],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-5Fq","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/21788"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=21788"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/21788\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=21788"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=21788"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=21788"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n\u2022\u00a0\u00a0 Students\u2019 employability and enterprise skills
\n\u2022\u00a0\u00a0 Staff to become world-class academics, with strong links with industry
\n\u2022\u00a0\u00a0 Research activities in collaboration with other higher education institutions in Ghana and elsewhere.<\/p>\n
\n\u2022\u00a0\u00a0 Act as the first port-of-call (answering initial enquires) to admissions process,
\n\u2022\u00a0\u00a0 Call and follow up on all leads,
\n\u2022\u00a0\u00a0 Assign all leads,
\n\u2022\u00a0\u00a0 Vet and review responses to admissions enquiries,
\n\u2022\u00a0\u00a0 Assist with advising applicants on programme choices and other aspects of the admissions process,
\n\u2022\u00a0\u00a0 Maintain and manage information on all enquiries using the Customer Relations Management (CRM) system,
\n\u2022\u00a0\u00a0 Articulate and support the customer value proposition to ensure differentiation from competitive offerings,
\n\u2022\u00a0\u00a0 Record all contacts, meetings, communications and presentations with clients in the CRM system,<\/p>\n
\n\u2022\u00a0\u00a0 Provide advice and support to applicants throughout the admissions process,
\n\u2022\u00a0\u00a0 Respond to standard admissions mails,
\n\u2022\u00a0\u00a0 Provide advice and information to departmental staff on overseas institutions and qualifications, non-standard applications and English language scores, as appropriate,
\n\u2022\u00a0\u00a0 Make recommendations in line with \u2018entry criteria\u2019,
\n\u2022\u00a0\u00a0 Communicate admission decisions to applicants,
\n\u2022\u00a0\u00a0 Oversee the maintenance of records on the database of applications received, offers made and intake,
\n\u2022\u00a0\u00a0 Send out correspondence to applicants regarding scholarships,
\n\u2022\u00a0\u00a0 Ensure that prospective students receive appropriate pre-arrival information,<\/p>\n
\n\u2022\u00a0\u00a0 Undertake school visits,<\/p>\n
\n\u2022\u00a0\u00a0 Use the relevant databases in order to produce detailed monthly admissions reports for use by the programmes,<\/p>\n
\n\u2022\u00a0\u00a0 Professional Certification in Sales and\/or Marketing,
\n\u2022\u00a0\u00a0 Significant knowledge and working experience in Sales and Marketing,
\n\u2022\u00a0\u00a0 Good report writing, facilitation, presentation skills,
\n\u2022\u00a0\u00a0 Good IT skills,
\n\u2022\u00a0\u00a0 Very good communication and negotiation skills,
\n\u2022\u00a0\u00a0 Good people-management skills,<\/p>\n
\nCantonments<\/strong><\/p>\n