{"id":24741,"date":"2017-07-03T12:39:42","date_gmt":"2017-07-03T12:39:42","guid":{"rendered":"https:\/\/joblistghana.com\/?p=24741"},"modified":"2017-07-03T12:39:42","modified_gmt":"2017-07-03T12:39:42","slug":"july-vacancies-vodafone-2017","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/july-vacancies-vodafone-2017.html","title":{"rendered":"July Vacancies At Vodafone 2017"},"content":{"rendered":"

Vodafone Ghana, formerly Ghana Telecom, is the national telecommunications company of Ghana. In 2006, it had around 400,000 customers for fixed and mobile telephony and Internet services.<\/p>\n

Job Description<\/strong><\/p>\n

Job Title: Desk-Based Customer Service Specialist<\/strong><\/p>\n

ROLE PURPOSE:<\/strong><\/p>\n

    \n
  1. To provide professional service assurance input to the creation and maintenance of the Enterprise Solutions annual plan and budget.<\/li>\n
  2. Provide bespoke incident\/problem management for allocated accounts within the framework of an agreed sales plan and annual targets for revenues, profitability and customer satisfaction.<\/li>\n<\/ol>\n

    Key Accountabilities:<\/strong><\/p>\n

      \n
    1. Support the Customer Service Specialist in developing operating procedures and processes for coordinating, updating and resolving service incidents\/problems for Enterprise accounts.<\/li>\n<\/ol>\n
        \n
      1. Work with the customer satisfaction survey group to identify major customer service concerns and then work with the customer to define the issues.<\/li>\n<\/ol>\n
          \n
        1. Create a service development plan to resolve the customer\u2019s priority service issues and agree the plan with the customer.\u00a0 Also agree with the customer that if the issues are resolved satisfactorily, the customer will provide \u201cvery high satisfaction\u201d ratings in the next round of surveys.<\/li>\n<\/ol>\n
            \n
          1. Manage implementation of the service development plan, coordinating efforts of various support groups across Vodafone Ghana. (Service Assurance, Credit Control, Customer Operations etc)<\/li>\n<\/ol>\n
              \n
            1. Agree a set of performance KPI targets and measures over service development plan implementation; regularly measure and report on progress to the account manager, customer service specialist and customer.<\/li>\n<\/ol>\n
                \n
              1. Full integration of quality management processes within incident\/problem management and their effective deployment on a day-to-day basis.<\/li>\n
              2. Provide performance data on incident resolution to support management decision-making.<\/li>\n<\/ol>\n
                  \n
                1. Ensure full compliance with telecommunications licence provisions, sector regulations and competition laws.<\/li>\n<\/ol>\n
                    \n
                  1. Maintain effective working relationships with internal and external suppliers.<\/li>\n<\/ol>\n

                    Qualifications and experience:<\/strong><\/p>\n

                      \n
                    1. Business studies degree or equivalent\/degree in telecommunications or equivalent<\/li>\n
                    2. 3 years\u2019 experience of service or account management in the telecommunications sector<\/li>\n
                    3. Project management<\/li>\n
                    4. Ability to work in matrix teams<\/li>\n
                    5. Presentation skills<\/li>\n<\/ol>\n

                      Job Type:\u00a0Full-time<\/p>\n

                      Employment Type:\u00a0Fixed Term Contract<\/p>\n

                      Closing Date:\u00a004-Jul-17, 12:59:00 AM<\/p>\n","protected":false},"excerpt":{"rendered":"

                      Vodafone Ghana, formerly Ghana Telecom, is the national telecommunications company of Ghana. In 2006, it had around 400,000 customers for fixed and mobile telephony and Internet services. Job Description Job…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[150],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-6r3","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/24741"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=24741"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/24741\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=24741"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=24741"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=24741"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}