Tulaa was incubated inside of Esoko, an award-winning tech company that pioneered the use of mobile technology to deliver vital information to smallholder farmers. Following a successful spin-off in 2017, Tulaa is now expanding quickly in Ghana and Kenya.<\/p>\n
Job Description<\/strong><\/p>\n Job Title: Call Center Advisor<\/strong><\/p>\n Reports to: Call Centre Supervisor Summary of Role<\/strong><\/p>\n Tulaa is an exciting tech start-up that is disrupting the agriculture sector across Africa. We build and deploy technology to level the playing field for buyers and sellers by lowering the cost and risk of transacting with smallholder farmers. Through our platform, farmers can access financial services, discounted agricultural inputs, information, and markets for their crops, all via their feature phone. Our vision is to become the leading virtual marketplace for rural buyers and sellers in Africa.<\/p>\n Tulaa Call Centre Advisors are a vital link to the farmers. They build trust in our brand, generating good will through the provision of reliable and accurate information, actively listening to the farmers, and putting customer euphoria at the center of every interaction.<\/p>\n About the Role<\/strong><\/p>\n Provide expert advice to farmers on good agronomic practices in their local languages on phone Required Skills or Experience<\/strong><\/p>\n A minimum of first degree in agriculture technology, general agriculture, agronomy, or agriculture extension How to Apply<\/strong><\/p>\n To apply, please send your CV to hr@tulaa.io<\/strong> Tulaa was incubated inside of Esoko, an award-winning tech company that pioneered the use of mobile technology to deliver vital information to smallholder farmers. Following a successful spin-off in 2017,…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[97],"tags":[2027],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-6zP","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/25285"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=25285"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/25285\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=25285"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=25285"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=25285"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nTravel: None
\nStart date: Immediately<\/p>\n
\nSell approved Tulaa products and services to farmers e.g. input layaways, input credit, etc.
\nTranslate and record crop production protocols to voice messages in the local language
\nCreate tickets of all inbounds and outbound call
\nWrite weekly, monthly quarterly and annual call report for the farmer helpline
\nAnswer inbound calls\/or emails promptly and in accordance with established procedures
\nEmpathize with callers and provide technical advice about the Tulaa program
\nRespond courteously and solve problems to achieve customer euphoria with every interaction
\nRecognize, apply, and explain product knowledge to customers
\nComprehend and interpret customer complaints\/or suggestions accurately
\nBuild customer\u2019s interest in the services and products offered by Tulaa
\nCommunicate relevant market information as well as customer needs, demands and pain points to the business team effectively to drive product
\ndevelopment
\nProvide technical support for end users through effective troubleshooting and problem-solving
\nIdentify the need to escalate specific issues and follow through where necessary<\/p>\n
\nLocal Language: The person(s) must be able to speak all of the following: Dagaare, Wali, Sisaale, Gruni, Kusaal, Kasem.
\nAt least two years of field experience as an Agriculture extension officer, crop\/animal production worker. He\/She must have an experience of working with farmers, e.g. NGO that works in the Agricultural sector, Ministry of Food and Agriculture, crop research institute or their equivalent
\nA sound knowledge of telephone etiquette
\nProficient data entry skills
\nProcess driven \u2013 the ends don\u2019t always justify the means for you
\nAble to inspire and influence, with and without authority
\nDiligent attention to detail and strong technical intuition
\nA team player with a positive attitude
\nOrganized and process driven \u2013 the ends don\u2019t always justify the means for you
\nKind and empathetic \u2013 your EQ is as high as your IQ
\nPassionate about working in an innovative business with strong social impact
\nAble to thrive in a startup culture
\nAdept at managing through ambiguity and providing clarity
\nFun, energetic, and collaborative personality with a positive outlook
\nAble to inspire and advocate internally and externally, with or without authority
\nOutstanding written and verbal communications skills in English<\/p>\n
\nApplicants must indicate languages that they speak in their application.
\nWe actively promote diversity, creativity, and professionalism in the workplace. To learn more about the position and the company, visit about.tulaa.io <\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"