Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
\nMarriott Hotels, Marriott International\u2019s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
\nJW Marriott\u00a0is part of Marriott International’s luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.<\/p>\n
Job Description<\/strong><\/p>\n Job Title: Dir- Food And Beverage<\/strong><\/p>\n JOB SUMMARY<\/b><\/p>\n Functions as the strategic business leader of the property\u2019s food and beverage\/culinary operation, including Restaurants\/Bars, Room Service and Banquets\/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage\/culinary operation meets the brand\u2019s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand\u2019s target customer and property employees and provides a return on investment.<\/p>\n CANDIDATE PROFILE<\/b><\/p>\n Education and Experience<\/b><\/p>\n \u2022 High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area.<\/p>\n OR<\/p>\n \u2022 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.<\/p>\n Skills and Knowledge<\/b><\/p>\n \u2022\u00a0Customer and Personal Service<\/b>\u00a0– Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.<\/p>\n \u2022\u00a0Management of Financial Resources<\/b>\u00a0– Determining how money will be spent to get the work done, and accounting for these expenditures.<\/p>\n \u2022\u00a0Administration and Management –<\/b>\u00a0Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.<\/p>\n \u2022\u00a0Applied Business Knowledge<\/b>\u00a0– Understanding market dynamics, enterprise level objectives and important aspects of the company\u2019s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.<\/p>\n \u2022\u00a0Management of Material Resources<\/b>\u00a0– Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.<\/p>\n CORE WORK ACTIVITIES<\/b><\/p>\n Developing and Maintaining Food and Beverage\/Culinary Goals<\/b><\/p>\n \u2022 Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.<\/p>\n \u2022 Reviews financial reports and statements to determine how Food and Beverage is performing against budget.<\/p>\n \u2022 Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy.<\/p>\n \u2022 Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department\u2019s financial performance.<\/p>\n \u2022 Establishes challenging, realistic and obtainable goals to guide operation and performance.<\/p>\n \u2022 Strives to improve service performance.<\/p>\n Developing and Maintaining Budgets<\/b><\/p>\n \u2022 Develops and manages Food and Beverage budget.<\/p>\n \u2022 Monitors the department\u2019s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.<\/p>\n \u2022 Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.<\/p>\n \u2022 Focuses on maintaining profit margins without compromising guest or employee satisfaction.<\/p>\n Leading Food and Beverage\/Culinary Team<\/b><\/p>\n \u2022 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial\/business decision making; demonstrates honesty\/integrity; leads by example.<\/p>\n \u2022 Encourages and builds mutual trust, respect, and cooperation among team members.<\/p>\n \u2022 Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<\/p>\n \u2022 Serves as a role model to demonstrate appropriate behaviors.<\/p>\n \u2022 Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.<\/p>\n \u2022 Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.<\/p>\n \u2022 Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).<\/p>\n \u2022 Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team.<\/p>\n \u2022 Develops a food and beverage operating strategy that is aligned with the brand\u2019s business strategy and leads its execution.<\/p>\n \u2022 Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.<\/p>\n \u2022 Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.<\/p>\n Ensuring Exceptional Customer Service<\/b><\/p>\n \u2022 Provides services that are above and beyond for customer satisfaction and retention.<\/p>\n \u2022 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<\/p>\n \u2022 Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken.<\/p>\n \u2022 Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<\/p>\n \u2022 Empowers employees to provide excellent guest service.<\/p>\n \u2022 Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.<\/p>\n \u2022 Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership.<\/p>\n Managing and Conducting\u00a0<\/b>Human Resource Activities<\/b><\/p>\n \u2022 Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<\/p>\n \u2022 Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.).<\/p>\n \u2022 Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.<\/p>\n \u2022 Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.<\/p>\n \u2022 Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and\/or concerns.<\/p>\n \u2022 Brings issues to the attention of Human Resources as necessary.<\/p>\n \u2022 Ensures employees are treated fairly and equitably.<\/p>\n \u2022 Coaches team by providing specific feedback to improve performance.<\/p>\n Additional Responsibilities<\/b><\/p>\n \u2022 Informs and\/or update the executives, the peers and the subordinates on relevant information in a timely manner.<\/p>\n \u2022 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<\/p>\n \u2022 Analyzes information and evaluating results to choose the best solution and solve problems.<\/p>\n \u2022 Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.<\/p>\n \u2022 Order and purchase equipment and supplies.<\/p>\n Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.<\/p>\n","protected":false},"excerpt":{"rendered":" Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. 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