Company Mission is to provide excellent customer service by communicating with our customers professionally and respectfully.
\nTo pay rapt attention to details while investigating and interpreting issues, to aid in quick resolution and escalation, to convey information clearly, confidently, and politely.<\/p>\n
Job Description<\/strong><\/p>\n Job Title: Internal Support & Client Support<\/strong><\/p>\n POSITION SUMMARY<\/strong><\/p>\n We are looking for diligent and detail-oriented support agent with a strong ability to multi-task. The Internal Support and Client Support agent will provide our internal agents with quick back-office DUTIES & RESPONSIBILITIES<\/strong><\/p>\n Managing all internal staff support requests\u2014- from the Offline Sales and Offline Customer Service teams, via whatsapp, chat or phone call REQUIREMENTS<\/strong><\/p>\n Excels at multi-tasking<\/p>\n Proven problem-solver How to Apply<\/strong><\/p>\n All interested Applicants should forward their CV\/Resume to jobs@irokopartners.com <\/strong><\/p>\n","protected":false},"excerpt":{"rendered":" Company Mission is to provide excellent customer service by communicating with our customers professionally and respectfully. To pay rapt attention to details while investigating and interpreting issues, to aid in…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[97],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-6J8","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/25862"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=25862"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/25862\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=25862"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=25862"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=25862"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nsupport, as well as following-up with our customers and troubleshooting any issues they encounter.<\/p>\n
\nDistributing voucher codes, verification codes, and data bundles to field agents as needed
\nTroubleshooting and resolving customers\u2019 or agents\u2019 problems with our product by determining the cause of the problem, then selecting and
\nexplaining the best solution
\nPlacing engagement and retention calls to our local customer base to provide support and renew subscriptions
\nAssisting the Customer Service Supervisor as needed
\nAchieving and maintaining proficiency with our escalation matrixes
\nConsistently staying up-to-date with new irokotv products\/services
\nProviding weekly reports on customer feedback to management
\nReviewing and making changes to customer accounts where necessary<\/p>\n
\nAdaptive to change
\nShould have an Android phone
\nIndependent and resourceful
\nSolid team player who thrives on working in a fast paced environment<\/p>\n