Company Mission is to provide excellent customer service by communicating with our customers professionally and respectfully.
\nTo pay rapt attention to details while investigating and interpreting issues, to aid in quick resolution and escalation, to convey information clearly, confidently, and politely.<\/p>\n
Job Description<\/strong><\/p>\n Job Title:\u00a0Offline Customer Service Agent<\/strong><\/p>\n TEAM MISSION STATEMENT<\/strong><\/p>\n To provide excellent customer service by communicating with our customers professionally and respectfully. POSITION SUMMARY<\/strong><\/p>\n To provide our retail customers with outstanding and thorough customer service.<\/p>\n DUTIES & RESPONSIBILITIES<\/strong><\/p>\n Handling all in-person retail customers at your assigned irokotv kiosk CANDIDATE REQUIREMENTS<\/strong><\/p>\n Proven problem-solver WE OFFER YOU<\/strong><\/p>\n Product-focused training and development How to Apply<\/strong><\/p>\n All interested Applicants should forward their CV\/Resume to jobs@irokopartners.com<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":" Company Mission is to provide excellent customer service by communicating with our customers professionally and respectfully. To pay rapt attention to details while investigating and interpreting issues, to aid in…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[150],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-6Jy","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/25888"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=25888"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/25888\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=25888"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=25888"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=25888"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nTo pay rapt attention to details while investigating and interpreting issues, to aid in quick resolution and escalation
\nTo convey information clearly, confidently, and politely.<\/p>\n
\nTroubleshooting and resolving customers\u2019 problems with our product by determining the cause of the problem, then selecting and explaining the best solution
\nConverting potential customers by answering product\/service questions, suggesting information about subscription plans, payment options, and devices.
\nBringing any relevant issues to line manager\u2019s attention immediately
\nAchieving and maintaining proficiency with our escalation matrixes
\nConsistently staying up-to-date with new irokotv products\/services
\nProviding weekly reports on customer feedback to management
\nReviewing and making changes to customer accounts where necessary
\nProviding assistance to the sales staff when needed<\/p>\n
\nAdaptive to change
\nShould have an Android phone
\nIndependent and resourceful
\nSolid team player who thrives on working in a fast paced environment<\/p>\n
\nCustomer handling training and development
\nAn amazing learning culture.
\nA chance to be part of an international team that offers great opportunities for growth
\nA startup environment and working mentality while being part of a well organized and recognized organisation (IROKOTV)<\/p>\n