You will manage iflix Ghana\u2019s social media channels, creating compelling stories and content that will engage iflix followers and potential followers online.\u00a0 You are the connection point between the external marketing message and the product development process, with the mission to creating seamless customer journeys.<\/p>\n
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Job Description<\/strong><\/p>\n Job Title:\u00a0Customer Engagement Officer<\/strong><\/p>\n Your role will be a hybrid one part Customer Service and part Communications Associate which caters to users on both a personal level and in a broader, more public sense i.e. on Social Media.<\/p>\n You will be communicating with people across all channels so you must love to phone and email, use chat messaging and go crazy on social media.<\/p>\n People need to know we’re available whenever they need us, so you’ll be replying and interacting with users on Twitter and Facebook on a daily basis.<\/p>\n “I don’t like iflix, it doesn’t go with my outfit, EXPLAIN YOURSELF!” So, how would you respond to this? If you know EXACTLY what to say (with empathy and always with a touch of humour!) read on:<\/p>\n Provide consistent, superior support to every customer by utilizing all available tools and resources (even if that ‘tool’ is the customer him\/herself) If you think you fit the bill, then we want to hear from you immediately. Drop everything and apply… like, now!a<\/p>\n","protected":false},"excerpt":{"rendered":" You will manage iflix Ghana\u2019s social media channels, creating compelling stories and content that will engage iflix followers and potential followers online.\u00a0 You are the connection point between the external…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[54],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-6Ob","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/26175"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=26175"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/26175\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=26175"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=26175"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=26175"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nManage and monitor fan interactions in a timely manner with an attitude that’s distinctively iflix. We want someone who’s fun, someone who is a raconteur at heart – a person that can tell stories in a cool, iflix way
\nDemonstrate the desire and initiative to continue learning new and relevant product and technical information as iflix evolves into a force to be reckoned with.
\nDemonstrate flawless communication skills be it verbal, and most importantly… WRITTEN. We’re looking for someone who can interact with users and tend to their every query and demand.
\nHappy to work weekends and evenings.
\nRelationships are important to us, so having very good people skills is non-negotiable.
\nYou must be familiar with the online landscape, so you can provide technical solutions and use digital tools to the best of your ability. If you’re reading this, it’s a pretty good indication that you’re comfortable with the Interwebz.<\/p>\n