Our client is the leading integrated media company that provides affordable, relevant, and innovative media products. To achieve its objective of being the most loved media brand in Africa and beyond, our client seeks to fill it’s Business News Editor position with a highly motivated, creative, and result oriented individual who would achieve results through strategic leadership.<\/p>\n
Job Description<\/strong><\/p>\n Job Title: Call Agents<\/strong><\/p>\n Responsibilities<\/strong><\/p>\n To support customers and branches in service queries, complaints handling and sales leads generation by telephone. Requirements<\/strong><\/p>\n An HND or a degree from a recognised university or equivalent professional qualification. Our client is the leading integrated media company that provides affordable, relevant, and innovative media products. To achieve its objective of being the most loved media brand in Africa and…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[97],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-6X0","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/26722"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=26722"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/26722\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=26722"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=26722"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=26722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nDetailed working knowledge of all the bank\u2019s Retail products where applicable
\nDetailed working knowledge of the bank\u2019s operational environment, processes and procedures
\nDetailed working knowledge of all the bank\u2019s frontline systems including BRAINS, Winfos and other systems
\nDetailed working knowledge of the contact centre’s operational and rigor requirements
\nSome knowledge of contact centre environments
\nAnalytical \/ problem solving skills to be able to think on feet outside of scripted responses<\/p>\n
\nAt least 2 years in the Retail frontline environment.
\nA combination of cashier and enquiries experience.
\nPrior experience in dealing with customers by telephone
\nWell-developed communication skills, both verbal and written
\nStrong people skills
\nStrong telephone skills<\/p>\n","protected":false},"excerpt":{"rendered":"