Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.<\/p>\n
Marriott Hotels, Marriott International\u2019s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.<\/p>\n
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.<\/p>\n
Job Description<\/strong><\/p>\n Job Title: Manager Reservations<\/strong><\/p>\n JOB SUMMARY<\/strong><\/p>\n Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.<\/p>\n CANDIDATE PROFILE<\/p>\n Education and Experience CORE WORK ACTIVITIES<\/p>\n Understanding Markets & Maximizing Revenue Providing Exceptional Customer Service<\/p>\n \u2022 Supports customer loyalty and property\u2019s brand standards by delivering service excellence throughout each customer experience. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.<\/p>\n","protected":false},"excerpt":{"rendered":" Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International\u2019s flagship brand with more than 500 global locations, is advancing the art of hosting…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[176],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-6XC","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/26760"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=26760"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/26760\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=26760"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=26760"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=26760"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n\u2022 High school diploma or GED; no work experience required.
\nOR
\n\u2022 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.<\/p>\n
\n\u2022 Identifies new reservations sales business to achieve personal and property revenue goals.
\n\u2022 Understands the overall market, including competitors\u2019 strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
\n\u2022 Closes the best opportunities for the property based on market conditions and property needs.
\n\u2022 Monitors same day selling procedures to maximize room revenue and control property occupancy.
\n\u2022 Gains understanding of the property\u2019s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
\nConducting Daily Reservations Sales Activities
\n\u2022 Responds to incoming reservations sales opportunities for the property that are outside parameters of the .
\n\u2022 Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
\n\u2022 Uses sales resources and administrative\/support staff effectively.
\n\u2022 Assists in monitoring group reservation forecast data.
\n\u2022 Coordinates with sales and Convention Services to process rooming lists and reservation cards.
\n\u2022 Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
\n\u2022 Assists with monitoring accuracy of reservation sales orders within tracking systems.
\n\u2022 Tracks no-show reservations and processes charges as needed.
\n\u2022 Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
\n\u2022 Manages wait list and prioritizes order of wait list contacts to be made.
\n\u2022 Prepares work and maintenance orders.<\/p>\n
\n\u2022 Services our customers in order to grow share of the account.
\n\u2022 Provides excellent customer service consistent with the daily service basics of the brand.
\n\u2022 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program\/event.
\n\u2022 Sets a positive example for guest relations.
\n\u2022 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program\/event.
\n\u2022 Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
\n\u2022 Handles guest complaints and disputes following the instant pacification procedures.
\nManaging and Conducting Human Resource Activities
\n\u2022 Monitors reservations sales agents while on phone calls.
\n\u2022 Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
\n\u2022 Utilizes all available on the job training tools for employees.
\n\u2022 Creates monthly labor scheduling for team.
\nAdditional Responsibilities
\n\u2022 Utilizes applicable intranet for resources and information.
\n\u2022 Creates contracts as required.<\/p>\n