{"id":26871,"date":"2017-10-19T09:46:04","date_gmt":"2017-10-19T09:46:04","guid":{"rendered":"https:\/\/joblistghana.com\/?p=26871"},"modified":"2017-10-19T09:46:04","modified_gmt":"2017-10-19T09:46:04","slug":"world-vision-international-vacancies-2017","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/world-vision-international-vacancies-2017.html","title":{"rendered":"World Vision International Vacancies 2017"},"content":{"rendered":"
This position will be responsible for supporting Level 2 (and Level 1 if needed) and out of scope request attending to internal and external clients and ensuring optimal services are provided. To do so she\/he will monitor SLA performance and will follow up on internal indicators. She\/he will create reports and coordinate with manager process review and changes to ensure services are provided as requested. She\/he will also support the development of quality controls and will monitor execution to create and maintain information that will lead to continuous improvement plans in the team. He\/she will as well support excellence in customer service. She\/he will supervise the team members and processes under the scope.<\/p>\n
Job Description<\/strong><\/p>\n Job Title:\u00a0Global Business Support Desk Lead , SSC – Ghana<\/strong><\/p>\n The BSD team lead will supervise the BSD agents or staff assigned to the different services (6-8), promoting cross-training and cross-collaboration. In addition, monitor SLA performance follow up on internal indicators; create reports and coordinate with manager process review and changes to ensure services are provided as requested; support the development of quality controls and will monitor execution to create and maintain information that will lead to continuous improvement plans in the team<\/p>\n The Package<\/p>\n Key Responsibilities<\/strong><\/p>\n Education \/ Work Experience \/ Key Competencies<\/p>\n This position will be responsible for supporting Level 2 (and Level 1 if needed) and out of scope request attending to internal and external clients and ensuring optimal services are…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[159],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-6Zp","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/26871"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=26871"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/26871\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=26871"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=26871"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=26871"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
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