This position is responsible for Service Desk \/Help Desk Support Management. The position holder assists the Finance Manager in the implementation of group IT policies and strategies and to ensure compliance of users of IT services has adhered to all the time.<\/p>\n
Job Description<\/strong><\/p>\n Job Title:\u00a0IT SUPPORT OFFICER<\/strong><\/p>\n Key Performance Areas:<\/strong><\/p>\n \u00b7Service Desk \/Help Desk Support Management where USD shall be used as the logging Management System<\/p>\n \u00b7Maintenance and Servicing of Laptop and Desktop Computers<\/p>\n \u00b7SNC Platform Support and Management for End Users<\/p>\n \u00b7Responsible for providing support to end-users by installing software releases, system upgrades, evaluate and install patches and resolves software related problems.<\/p>\n \u00b7Lotus Notes applications support (replication, database links, archiving), and printer\/peripheral connectivity issues.<\/p>\n \u00b7Support problems such as PCs remotely, network connectivity, and internet connectivity.<\/p>\n \u00b7Responsible for troubleshooting following standard operating procedures and work with emails and phone calls on a priority basis.<\/p>\n \u00b7Incident and Request Support for end Users<\/p>\n \u00b7Microsoft exchange (outlook mail) support<\/p>\n \u00b7Backup Management\/service Support and its related Databases and Applications<\/p>\n \u00b7SQL and Windows 2012 Server Support<\/p>\n \u00b7Support for Video\/Audio Conference Services<\/p>\n \u00b7First Line support for Network Infrastructure<\/p>\n Your Profile and Qualification:<\/strong><\/p>\n \u2022Minimum of 1stDegree or HND in Information Technology\/Electronic Studies or Computer Science<\/p>\n \u2022Must have completed National Service and at least 2 years\u2019 experience in similar role.<\/p>\n \u2022ITIL and CISCO certification (CCNA) will be an added advantage<\/p>\n Relationship and Authority:<\/strong><\/p>\n Reports to the IT Coordinator<\/p>\n This position is available at PakyiNo. 1, Kumasi-Ghana<\/p>\n Successful applicants would be required to work at Sandvik sites in Ghana and other West African Countries.<\/p>\n","protected":false},"excerpt":{"rendered":" This position is responsible for Service Desk \/Help Desk Support Management. The position holder assists the Finance Manager in the implementation of group IT policies and strategies and to ensure…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[1],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-737","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/27101"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=27101"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/27101\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=27101"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=27101"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=27101"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}