{"id":27756,"date":"2017-12-02T06:01:26","date_gmt":"2017-12-02T06:01:26","guid":{"rendered":"https:\/\/joblistghana.com\/?p=27756"},"modified":"2017-12-02T06:01:26","modified_gmt":"2017-12-02T06:01:26","slug":"december-vacancies-vodafone-2017","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/december-vacancies-vodafone-2017.html","title":{"rendered":"December Vacancies At Vodafone 2017"},"content":{"rendered":"<p>Role purpose: To initiate, plan, implement, manage and evaluate quality improvement processes and programmes within Technology in order to achieve agreed service quality and performance standards and targets for the network and business-critical services. To track and improve network service &amp; customer experience.<\/p>\n<p><strong>Job Description<\/strong><\/p>\n<p><strong>Job Title:\u00a0Quality Improvement and Standards Manager\u00a0<\/strong><\/p>\n<p><strong>Key accountabilities and decision ownership<\/strong><\/p>\n<ul>\n<li>Initiate, plan, implement, manage and evaluate quality improvement processes and programmes in order to achieve agreed quality and performance standards and targets for the network and business-critical services.<\/li>\n<li>To track and improve network service quality and customer experience.<\/li>\n<li>Responsible for building, motivating, coaching an effective Quality Improvement team to significantly improve the quality of services provided to customers.<\/li>\n<li>To develop and implement network service quality standards and policies.<\/li>\n<li>Support the formulation of an annual operating plan and budget for the Network Service Quality department which supports the broader Technology and business strategy<\/li>\n<li>To oversee, track, reports on, and work collaboratively with key stakeholders on identification and management of risk to providing and meeting customer experience standards<\/li>\n<li>Responsible for the final investigation of reported incidents and adverse events<\/li>\n<\/ul>\n<p>Must have technical \/ professional qualifications:<\/p>\n<ul>\n<li>Engineering degree or equivalent.<\/li>\n<li>Minimum 10 years\u2019 experience within the area of telecommunications development, operations and\/or quality management.<\/li>\n<li>Project management and team leadership.<\/li>\n<li>Strong analytical and problem solving skills to evaluate network\/system performance, identify problem areas and conduct root cause analyses and drive improvement actions.<\/li>\n<li>Strong knowledge of process improvement and ability to analyse and solve complex issues<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Role purpose: To initiate, plan, implement, manage and evaluate quality improvement processes and programmes within Technology in order to achieve agreed service quality and performance standards and targets for the&#8230;..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[176],"tags":[2027],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-7dG","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/27756"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=27756"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/27756\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=27756"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=27756"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=27756"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}