To manage the end to end customer service relationship for Vodafone Global Enterprise customers across Vodafone operating companies, affiliates and partners in the Africa region. Has end-to-end accountability for aligned service to agreed terms and conditions, and works with local personnel to meet all service metrics.
\nResponsible for ensuring Vodafone Global Enterprise meets all of its Service Obligations to allocated Customers.
\nResponsible for ensuring customers understand and deliver on their commitments and obligations to allow Vodafone to deliver to it\u2019s obligations<\/p>\n
Job Description<\/strong><\/p>\n Job Title: Regional Service Manager<\/strong><\/p>\n KEY ACCOUNTABILITIES<\/strong><\/p>\n Responsible for the strategic service management of a number of VGE accounts and ensure Vodafone delivers it\u2019s Service Commitments to those Customers TECHNICAL\/PROFESSIONAL EXPERTISE To manage the end to end customer service relationship for Vodafone Global Enterprise customers across Vodafone operating companies, affiliates and partners in the Africa region. Has end-to-end accountability for aligned…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[176],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-7ej","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/27795"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=27795"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/27795\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=27795"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=27795"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=27795"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nEstablishes strong service relationships with customers and leverages those relationships to ensure maximum financial return from Vodafone customers
\nManages global customer relationship through matrix management of a Service Management team.
\nWorks collaboratively with account teams to provide direction on the service relationship for nominated accounts
\nResponsible for Customer Satisfaction through the provision of high levels of service
\nInputs to decisions on new propositions, product mix and services for customers
\nConsulted on Customer specific service related content within proposals submitted to customer, both in response to requests for proposal (RFP) and proactive (unsolicited).<\/p>\n
\nTrack record of global service delivery for global\/international enterprise accounts
\nInternational \u2013 lived and worked abroad or worked in a service management role for 8+ years.
\nDeep knowledge of mobile data application development and operations
\nDeep focus on operational and service fulfilment issues
\nAbility to lead in a high-growth, high-uncertainty environments
\nAbility to manage an international and distributed virtual team, and form strong internal relationship
\nTeam player, strong influence and relationship management skills, customer centric.
\nStrong communication and decision making skills \u2013 ability to balance conflicting interests<\/p>\n","protected":false},"excerpt":{"rendered":"