{"id":2865,"date":"2011-05-16T03:00:36","date_gmt":"2011-05-16T03:00:36","guid":{"rendered":"https:\/\/joblistghana.com\/?p=2865"},"modified":"2011-05-16T10:18:05","modified_gmt":"2011-05-16T10:18:05","slug":"airtel-ghana-contact-experience-manager-customer-service","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/airtel-ghana-contact-experience-manager-customer-service.html","title":{"rendered":"Airtel Ghana: Contact Experience Manager &#8211; Customer Service"},"content":{"rendered":"<p>The purpose of the role is to manage customer touch points for Airtel Ghana. The incumbent will be responsible for all product lines\/work streams. The role reports to the <strong>Customer Service Director<\/strong><\/p>\n<p>Deliver plus 1 customer experience in all customer facing channels in Airtel Ghana<br \/>\nOperationlize a scalable and standardized Call Centre strategy in Ghana<br \/>\nCreate a service differentiator through extremely effective service recovery and quality of resolution<br \/>\nDeploy plus 1 compliant management structure and close looping<br \/>\nDrive the prevention and service recovery agenda through other functions and within Customer Service<br \/>\nCreate a New Product Introduction\/business simulation framework for first time right product launch<br \/>\nEnsure delivery of Contact Centre related KPIs<br \/>\nDevelop and deploy rural service support structure in collaboration with the sales team<br \/>\nManage all regional customer service deliverables through the regional support structure<\/p>\n<p><strong>Required Skills or Experience<\/strong><\/p>\n<p>5+ years relevant experience<br \/>\nMBA in general management or finance preferred. A University degree in Business Administration, Marketing or IT will be considered<br \/>\nProven ability to analyze complex business issues, identify, design ad implement effective practical recommendations<br \/>\nExcellent knowledge in customer experience discipline\/profession<br \/>\nIT literacy<br \/>\nExcellent spoken and written English<\/p>\n<p>How To Apply<\/p>\n<p>Please apply with your updated CV and Cover letter directly to: <strong>resourcing.gh@gh.africaairtel.com<\/strong><\/p>\n<p><strong>Offer valid till:\u00a019 Apr, 2011<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The purpose of the role is to manage customer touch points for Airtel Ghana. The incumbent will be responsible for all product lines\/work streams. The role reports to the Customer&#8230;..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[150],"tags":[472],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-Kd","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/2865"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=2865"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/2865\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=2865"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=2865"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=2865"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}