The Flagship Store Manager of Casa Trasacco Limited will be responsible for overall business development of the retail customer experience in line with the brand\u2019s strategy, for general management of the floor, staff, merchandise, and customer service. This includes, but is not limited to, achieving sales objectives, providing exceptional customer service, developing and building highly motivated teams, maintaining superior visual standards and overall management of the store\u2019s operations. The Store Manager will report directly to the Chief Operations Officer. This Manager will liaise with the Marketing Department, Web Development, Store Merchandiser and Client ordering Manager. Strong communication and motivational skills are required to promote understanding and clarity of the company message that will translate into top sales. Expert knowledge in kitchens is a very key to this role.<\/p>\n
Job Description<\/strong><\/p>\n Job Title:\u00a0Sales and Floor Manager<\/strong><\/p>\n THE COMPANY<\/strong><\/p>\n Casa Trasacco is known for its high-quality products. As the Ghanaian agent of various world-leading home and office design brands, Casa Trasacco brings the work of leading designers to Ghana.<\/p>\n Ghana, with its stable and developing economy, is fast becoming a business hub in Africa. These changes also reflect in lifestyle, and Casa Trasacco aims to fulfil the demand for high quality lifestyle. Since 2016 Casa Trasacco has become the Official Ghanaian distributor of Porcelanosa Group (tiles \u2013 parquet \u2013 stones \u2013 sanitary wares etc.) and Technogym equipment (world leader wellness machines).<\/p>\n OVERALL BUSINESS<\/strong><\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Meet or exceed store sales and profitability goals \u2013 Responsible for meeting or exceeding sales plan.<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Allocate monthly sales targets to sales assistants and coach them to maintain and surpass goals.<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Demonstrate sales and management leadership through an active role on the selling floor, leading by example.<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Provide appropriate training to staff \u2013 Ensure that sales assistants are up-to-date on current product information, services and systems.<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Must lead in Product knowledge including mechanical, technical and installation knowledge to provide clients and staff with the accurate information.<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Maintain positive and professional atmosphere.<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Create a positive work environment.<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Ensure employee compliance with all policies and procedures \u2013 Code of conduct, attendance, grooming, llunch breaks & OT guidelines.<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Excellent analytical and problem solving skills<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Identify customer needs and expectations to inspire brand loyalty<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Partner with the Marketing team to drive traffic into the store<\/p>\n Client Focus<\/strong><\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Maintain highest level of customer service everyday<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Ensure that the Company Standard of Excellence is adhered to at all times, reinforced through positive leadership<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Assist sales assistants and assistant managers with customer service issues, including but not limited to complaints, returns, defective merchandise, repairs, and special requests.<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Ensure staff meets guidelines for client data retrieval, reserved items, storage times.<\/p>\n Operations<\/strong><\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Adhere to sales operating procedures including advance payments, cheque payments, cash payments and discounts to clients.<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Ensure appropriate shop floor coverage<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Ensure daily merchandising, straightening and restocking of products is adhered to<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Arrange new product training, company updates and store meetings with approved documentation or training material.<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Effective use of Tally System, its reporting and inventory functions.<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Educating sales assistants.<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Facilitate, manage, and complete all inventories cycle , supervision and reconciliation of physical counts.<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Provide qualitative and quantitative business reports as required<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Create staff rota including daily attendance and leave and ensure that rota is based on the needs of the business<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Collaborate with Client order and Warehouse Department to support Customisation, Installation and Delivery in areas of quality assurance, communication and productivity.<\/p>\n Store Facility<\/strong><\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Proper maintenance of technology equipment. \u00a0\u2013 Responsible for ensuring that all IT equipment is used within the company guidelines and Report all issues with equipment and software to the Human Resource Department.<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Manage and maintain store upkeep, including but not limited to Cash\/wrap, stock rooms, offices and common areas are properly organized and cleaned<\/p>\n Policy and Procedures<\/strong><\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Understand, abide by and enforce all company policies and procedures as dictated by company directives, standard operation procedure and the Employee Handbook.<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Administer follow up and paperwork in a timely manner<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Ensure the referenced materials and samples remain organized, updated and easily accessible<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Periodically educate sales associates and assistant management on policy and procedures and ensure that all staff are aware of their responsibilities and duties<\/p>\n Human Resources<\/strong><\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Develop and motivate staff through goal setting and regular individual and department meetings<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Train and develop team to the best of their abilities and\/or next level<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Monitor performance, provide direction and take corrective action when needed.<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Ensure timely, well documented and effective performance reviews<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Recruit candidates for the store with qualifications that meet company standards<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Resolve all interpersonal issues timely and effectively<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Exhibit strong interpersonal skills in dealing with staff, peers, supervisors, and all corporate departments<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Communicate all company directives to the team<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Identify individual and team training needs. Create and implement regular training in collaboration with Chief Merchandising Officer<\/p>\n <\/p>\n Requirements<\/strong><\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 3-5 years Retail Management experience<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Exceptional leadership skills with the acute ability to recruit, hire, coach, train and develop top talent<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Passion for delivering an exceptional customer experience<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Quantitative research and analytics or competitor products<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Strong written and verbal communication skills<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Positive attitude, detail oriented, and highly motivated<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Bachelor\u2019s degree in marketing or HND in Marketing<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Excellent knowledge of Home furniture<\/p>\n \u00b7 \u00a0 \u00a0 \u00a0 Professional Understanding of modular kitchens, in design and installation<\/p>\n","protected":false},"excerpt":{"rendered":" The Flagship Store Manager of Casa Trasacco Limited will be responsible for overall business development of the retail customer experience in line with the brand\u2019s strategy, for general management of…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[23],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-7I3","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/29639"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=29639"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/29639\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=29639"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=29639"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=29639"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
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