Marriott International\u2019s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.<\/p>\n
JW Marriott\u00a0<\/b>is part of Marriott International\u2019s luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.<\/p>\n
Job Descriopton<\/strong><\/p>\n Job Title:\u00a0Events Manager<\/strong><\/p>\n JOB SUMMARY<\/b><\/p>\n Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.<\/p>\n CANDIDATE PROFILE<\/b><\/p>\n Education and Experience<\/b><\/p>\n \u2022 High school diploma or GED; experienced (1 \u2013 2 years of experience) in the event management or related professional area.<\/p>\n OR<\/p>\n \u2022 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.<\/p>\n CORE WORK ACTIVITIES<\/b><\/p>\n Managing Event Logistics and Operations<\/b><\/p>\n \u2022 Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.<\/p>\n \u2022 Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.<\/p>\n \u2022 Adheres to all standards, policies, and procedures.<\/p>\n \u2022 Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.<\/p>\n \u2022 Manages group room blocks and meeting space for average to large-sized assigned groups.<\/p>\n \u2022 Identifies operational challenges associated with his\/her group and determines how to best work with the property staff and customer to solve these challenges\\ and\/or develop alternative solutions.<\/p>\n \u2022 Uses his\/her judgment to integrate current trends in event management and event design.<\/p>\n \u2022 Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).<\/p>\n \u2022 Participates in customer site inspections and assists with the sales process as necessary.<\/p>\n \u2022 Performs other duties as assigned to meet business needs.<\/p>\n \u2022 Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner\u2019s experience.<\/p>\n Ensuring and Providing Exceptional Customer Service<\/b><\/p>\n \u2022 Delivers excellent customer service throughout the customer experience and encourages the same from other employees.<\/p>\n \u2022 Empowers employees to provide excellent customer service.<\/p>\n \u2022 Sets a positive example for guest relations.<\/p>\n \u2022 Coordinates and communicates event details both verbally and in writing to the customer and property operations.<\/p>\n \u2022 Makes presence known to customer at all times during this process.<\/p>\n \u2022 Oversees his\/her customer experiences from file turnover through the post event phase until turnover back to sales.<\/p>\n \u2022 Follows up with customer post-event.<\/p>\n \u2022 Responds to and handles guest problems and complaints.<\/p>\n \u2022 Uses personal judgment and expertise to enhance the customer experience.<\/p>\n \u2022 Stays available to solve problems and\/or suggest alternatives to previous arrangements.<\/p>\n \u2022 Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.<\/p>\n \u2022 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<\/p>\n \u2022 Interacts with guests to obtain feedback on product quality and service levels.<\/p>\n \u2022 Ensures hourly employees understand expectations and parameters for event activities.<\/p>\n Leading Event Management Teams<\/b><\/p>\n \u2022 Conducts formal pre- and post-event meetings as required to review\/communicate group needs and feedback.<\/p>\n \u2022 Leads formal pre-event and post-event meetings for average to large-sized assigned groups.<\/p>\n \u2022 Facilitates various meetings as he\/she perceives necessary (Banquet Event Order meeting, block review, etc).<\/p>\n Supporting and Coordinating with the Sales and Marketing Function<\/b><\/p>\n \u2022 Assists in the sales process and revenue forecasting for customer groups.<\/p>\n \u2022 Up-sells products and services throughout the event process.<\/p>\n \u2022 Forecasts group sleeping rooms and event revenue (catering and audio visual) for his\/her groups.<\/p>\n Conducting Human Resources Activities<\/b><\/p>\n \u2022 Reviews comment cards and guest satisfaction results with employees.<\/p>\n \u2022 Observes service behaviors of employees and provides feedback to individuals and\/or managers.<\/p>\n \u2022 Assists in the development and implementation of corrective action plans.<\/p>\n \u2022 Take initiative to use his\/her experience to improve service performance according to his\/her evaluation of the issue and resolution.<\/p>\n \u2022 Works with the property staff and customers to address operational challenges associated with his\/her group.<\/p>\n \u2022 Performs other duties as assigned to meet business needs.<\/p>\n MANAGEMENT COMPTENCIES<\/b><\/p>\n Leadership<\/b><\/p>\n \u2022\u00a0Adaptability<\/b>\u00a0\u2013 Maintains performance level under pressure or when experiencing changes or challenges in the workplace<\/p>\n .\u2022\u00a0Communication\u00a0<\/b>\u2013 Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.<\/p>\n \u2022\u00a0Problem Solving and Decision Making<\/b>\u00a0\u2013 Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action<\/p>\n .\u2022\u00a0Professional Demeanor\u00a0<\/b>\u2013 Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.<\/p>\n Managing Execution<\/b><\/p>\n \u2022\u00a0Building and Contributing to Teams<\/b>\u00a0\u2013 Actively participates as a member of a team to move the team toward the completion of goals<\/p>\n \u2022\u00a0Driving for Results<\/b>\u00a0\u2013 Sets high standards of performance for self and\/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and\/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.<\/p>\n \u2022\u00a0Planning and Organizing\u00a0<\/b>\u2013 Gathers information and resources required to set a plan of action for self and\/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.<\/p>\n Building Relationships<\/b><\/p>\n \u2022\u00a0Coworker Relationships<\/b>\u00a0\u2013 Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.<\/p>\n \u2022\u00a0Customer Relationships\u00a0<\/b>\u2013 Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company\u2019s service standards.<\/p>\n \u2022\u00a0Global Mindset\u00a0<\/b>\u2013 Supports employees and business partners with diverse styles, abilities, motivations, and\/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.<\/p>\n Generating Talent and Organizational Capability<\/b><\/p>\n \u2022\u00a0Organizational Capability\u00a0<\/b>\u2013 Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and\/or support the goals of an organizational unit.<\/p>\n \u2022\u00a0Talent Management\u00a0<\/b>\u2013 Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.<\/p>\n Learning and Applying Professional Expertise<\/b><\/p>\n \u2022\u00a0Applied Learning\u00a0<\/b>\u2013 Seeks and makes the most of learning opportunities to improve performance of self and\/or others.<\/p>\n \u2022\u00a0Business Acumen<\/b>\u00a0\u2013 Understands and utilizes business information to manage everyday operations.<\/p>\n \u2022\u00a0Technical Acumen<\/b>\u00a0\u2013 Understands and utilizes professional skills and knowledge in a specific functional area to conduct.<\/p>\n Event Planning<\/b>\u00a0\u2013 The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management systems.<\/p>\n Event Services<\/b>\u00a0\u2013 Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring.<\/p>\n \u2022\u00a0Basic Competencies<\/b>\u00a0\u2013 Fundamental competencies required for accomplishing basic work activities.<\/p>\n Basic Computer Skills<\/b>\u00a0\u2013 Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).<\/p>\n Mathematical Reasoning<\/b>\u00a0\u2013 Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.<\/p>\n Oral Comprehension<\/b>\u00a0\u2013 Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.<\/p>\n Reading Comprehension\u00a0<\/b>\u2013 Demonstrates understanding of written sentences and paragraphs in work-related documents.<\/p>\n Writing\u00a0<\/b>\u2013 Communicates effectively in writing as appropriate for the needs of the audience.<\/p>\n","protected":false},"excerpt":{"rendered":" Marriott International\u2019s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. 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