Kempinski Hotel Gold Coast City \u2013 Accra is the only five-star luxury hotel offering state of the art meeting facilities and services in the city. Conveniently located in the downtown area and in close proximity to the State House, the Accra International Conference Centre and the National Theatre. The property has 269 luxury rooms (largest room size in Accra), 24 suites, a variety of F&B offerings as well as large conference facilities and the largest SPA in West Africa (opening soon), a perfect mix of categories to meet the needs of both corporate and conference visitors to the country<\/p>\n
Job Description<\/strong><\/p>\n Job Title:\u00a0Banquet Manager<\/strong><\/p>\n Main Responsibilities<\/strong><\/p>\n \u2022 Responsible for Assistant Banquet Manager, Banquet Supervisor, Banquet Waiter \/ Waitress. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<\/p>\n Desired Skills and Responsibilities<\/strong><\/p>\n \u2022 Bachelor Degree in Hospitality Management or related field or MBA Kempinski Hotel Gold Coast City \u2013 Accra is the only five-star luxury hotel offering state of the art meeting facilities and services in the city. Conveniently located in the downtown…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[85],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-7Nx","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/29979"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=29979"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/29979\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=29979"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=29979"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=29979"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n\u2022 Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
\n\u2022 Provide a professional and courteous service at all times and ensure that all employees of the Room Service outlet follow the example.
\n\u2022 Ensure that the place of work and surrounding area is kept clean and organised at all times.
\n\u2022 Execute and demand the team to execute the highest level of service and set-up standards at all times.
\n\u2022 Be knowledgeable of all services and products offered by the hotel.
\n\u2022 Set an example in terms of thorough service and product knowledge of the Banqueting offering.
\n\u2022 Assist in preparation of the Banqueting budget.
\n\u2022 Conduct monthly inventory of operating supplies and equipment together with the stewarding department.
\n\u2022 Perform up selling for all items offered by the department assigned as well as offering alternatives.
\n\u2022 Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
\n\u2022 Identify errors and correct them as required during set-up, service and breakdown of operations.
\n\u2022 Produce reports and analysis of the outlet and present report in the monthly performance meeting.
\n\u2022 Lead the Banqueting department efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
\n\u2022 Establish rapport with guests and meeting organizers to ensure satisfaction and personalized service.
\n\u2022 Work in close term with Stewarding and Housekeeping to ensure that all areas are regularly maintained and organised.
\n\u2022 To work closely with the Sales & Kitchen department and establish a good rapport to ensure successful flow of communication.
\n\u2022 Participate planning sessions of the Banquets together with the Sales & Marketing Department.
\n\u2022 Plan the banquets\u2019 schedule and checklist with Executive Chef \/ Banqueting Chef.
\n\u2022 Hold event briefings for the Service and Culinary Teams.
\n\u2022 Actively participate in Banqueting menu design in cooperation with the Culinary Team, Bar Manager and Chef Sommelier \/ Sommelier.
\n\u2022 Organise tastings of new Banqueting menus.
\n\u2022 Foster and implement creative ideas for Banqueting offering.
\n\u2022 Implement a flexible work schedule based on business patterns.
\n\u2022 Establish a pool of qualified and trained full and part time employees in conjunction with the hotel\u2019s Human Resources Department.
\n\u2022 Ensure an effective payroll control through a flexible work force maximizing the utilization of part time employees and closely cooperating with other Food & Beverage departments.
\n\u2022 Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
\n\u2022 Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings.
\n\u2022 Attend daily or weekly meetings with the Culinary Team and fostering team work to constantly develop the Banqueting department for more success.
\n\u2022 Attend all required trainings as described by the Food & Beverage Department.
\n\u2022 Report incidents requiring disciplinary actions immediately to the Head of Department.
\n\u2022 Prepare and review all departmental operations manual updates annually in accordance with the Assistant Head of Department.
\n\u2022 Support all activities and cooperation with the suppliers.
\n\u2022 Monitor and constantly improve quality and guest satisfaction trough personal correspondence with the clients, such as event organisers.
\n\u2022 Organise all required outlet specific trainings as described by the department.
\n\u2022 Undertake reasonable tasks and secondary duties as appointed by the Head of Department.
\n\u2022 Respond to any changes in the department as dictated by the hotel management.
\n\u2022 Handle guest enquiries and complaints in a courteous and efficient manner and report to Head of Department \/ Assistant Head of Department ensuring that the follow up is performed with the guest.
\n\u2022 Ensure that the opening and closing procedures established for the outlet are followed.
\n\u2022 Act as Food & Beverage Duty Manager during the absence of the Food & Beverage Head of Department and Assistant Head of Department.
\n\u2022 Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.<\/p>\n
\n\u2022 Minimum 2 years in F&B management role, preferably with a 5* Hotel chain.
\n\u2022 Ability to work and communicate in a multinational environment
\n\u2022 English \u2013 excellent oral and written skills
\n\u2022 Additional language \u2013 beneficial
\n\u2022 Supervisory skills
\n\u2022 Luxury Hotel Experiences
\n\u2022 Passionate for Food & Beverage
\n\u2022 People Oriented
\n\u2022 Passionate for European luxury
\n\u2022 Good Communication skills
\n\u2022 Ability to establish and retain effective working relationships with hotel staff and clients\/vendors.
\n\u2022 Ability to identify and delegate tasks effectively.
\n\u2022 Excellent organisational and time management skills.
\n\u2022 Applies a professional, confidential and ethical approach at all times.
\n\u2022 Works in a safe, prudent and organised manner.
\n\u2022 Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
\n\u2022 Ability to establish and retain effective working relationships with hotel staff and clients\/vendors.
\n\u2022 Proficiency in Microsoft Office (Word, Excel and PowerPoint)
\n\u2022 Basic knowledge of Micros<\/p>\n","protected":false},"excerpt":{"rendered":"