Izwe Africa Holdings is a specialist Financial Solutions Group targeting both the formally and informally employed markets with the primary offering of unsecured loans to the under-banked. The Group has grown into a dynamic, rapidly developing pan-African micro-financier and insurer with operations in South Africa, Mauritius, Zambia, Ghana and Kenya.<\/p>\n
Job Descriptions<\/strong><\/p>\n Job Title:\u00a0Quality and Sales Support Officer<\/strong><\/p>\n \u2022 Responsible for gaining access to calls on relevant systems Qualification Required & Experience<\/strong><\/p>\n \u2022 A Bachelor\u2019s Degree or HND is essential Skills \/ Attributes<\/strong><\/p>\n \u2022 Analystical and hard working Location:<\/strong>\u00a0Accra<\/p>\n How to Apply<\/strong><\/p>\n Any interested applicants should forwarded their CV to:\u00a0ghanavacancies@gmail.com<\/strong><\/p>\n Closing Date:<\/strong>\u00a013 April, 2018<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" Izwe Africa Holdings is a specialist Financial Solutions Group targeting both the formally and informally employed markets with the primary offering of unsecured loans to the under-banked. The Group has…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[23],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-7NV","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/30003"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=30003"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/30003\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=30003"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=30003"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=30003"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n\u2022 Responsible for evaluating of calls, by listening, considering a specific standards and benchmarks
\n\u2022 Responsible for providing feedback on call evaluations to a relevant audience
\n\u2022 Responsible for providing feedback, review, consider and provide reelvant feedback to line management
\n\u2022 Responsible for conducting daily, weekly and monthly plan of action and refer to line management
\n\u2022 Responsible for following on with team leaders\/supervisors on corrective action and escalated matters where necessary
\n\u2022 Responsible for documenting all coaching sessions
\n\u2022 Responsible for using all avaliable resources to complete on appropriate assessment
\n\u2022 Responsible for colibration that is, book a room and consultants for team, together with their team leader\/supervisor would listen to call recording and bring assessment sheets to assess the call and later discuss the differences
\n\u2022 Responsible for information, that is, discuss new products, new information and added features, show consultants on how to find answers to their questions from the system
\n\u2022 Responsible for receiving sales information from the Telescales Executives
\n\u2022 Responsible for identifying relevant opportunity for conversion (Option A or B)
\n\u2022 Responsible for finalising options
\n\u2022 Responsible for direct communication to the relevant branch \/ operation orally & in writing
\n\u2022 Responsible for ultimately converting deals from offered phase to disbursed phase at an agreed conversion rate (100%)
\n\u2022 Responsible for generating daily reports and general filing
\n\u2022 Will serve as an Administrative Support
\n\u2022 Responsible for any other tasks that by assigned by the Head of Call center operations<\/p>\n
\n\u2022 Excellent knowledge of IT systems including call center solutions. Microsoft Office and e-mail
\n\u2022 2 years experience in a similar role within a call center<\/p>\n
\n\u2022 Good customer service skills
\n\u2022 Good selling skills
\n\u2022 Excellent communication and interpersonal skills
\n\u2022 Neat and organized person
\n\u2022 Target oriented
\n\u2022 Ability to work under pressure
\n\u2022 Result oriented<\/p>\n