Leading the way in International Banking. With more than 86,000 employees in 68 countries, and a 150-year history in some of the world\u2019s most dynamic markets, Standard Chartered is listed on the London and Hong Kong Stock Exchanges as well as the Bombay and National Stock Exchanges in India. See our history<\/p>\n
Job Summary<\/strong><\/p>\n Job Title:\u00a0Business Process & MIS Manager<\/strong><\/p>\n Job Purpose<\/strong><\/p>\n \u2022 Governance and Management of the day to day operations of the country and the cross border Global Business Services (GBS) to align to the business strategy and priorities, monitoring action plans, service management, people development and improving operational risk. Key Responsibilities<\/strong><\/p>\n \u2022 Proactively work with the respective heads of units and CIOs across the region in identifying key strategic service delivery issues relating to technology, process, human resource and service quality. Qualification and Skills<\/strong><\/p>\n \u2022 Good level of understanding of operations and technology Leading the way in International Banking. With more than 86,000 employees in 68 countries, and a 150-year history in some of the world\u2019s most dynamic markets, Standard Chartered is listed…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[85],"tags":[2027],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-7Rc","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/30206"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=30206"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/30206\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=30206"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=30206"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=30206"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n\u2022 Ensure that the respective teams are optimized in terms of people, process, platform, product and place. This will include service, risk, efficiencies, cost, control, capability and capacity planning.
\n\u2022 Driving end-to-end delivery of GBS and country Operations in line with established service standards as well as govern overall Change Management process towards Project Management\/ Implementation in country along our digital technology, efficiency and client experience.
\n\u2022 Driving cost and processing efficiency in the delivery of GBS Services.<\/p>\n
\n\u2022 Work closely with respective heads of units in ITO Ghana and CIOs across the region to ensure that the services delivered by various operational platforms are of top quality and that customer\u2019s needs are being attended to according to our service level agreements.
\n\u2022 Understand, help implement and ensure compliance with country and global Regulatory requirements.
\n\u2022 Identify and migrate best practice across the region and facilitate dealings with support and sales functions and other businesses to promote \u201cOne Bank & Process Efficiency\u201d.
\n\u2022 Ensure that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines and risks are identified and managed.
\n\u2022 Ensure implementation of Standard Operating Models across the ITO function.
\n\u2022 Ensure effective management of budgets.
\n\u2022 Participates in Country and \/ or Group meetings to help structure agenda and review\/ attain\/ improve\/ benchmark service standards, e-initiation & compare pan-industry.<\/p>\n
\n\u2022 An understanding of the Businesses in terms of products and customer segments.
\n\u2022 Results driven with strategic qualities.
\n\u2022 Ability to analyse and interpret data.
\n\u2022 Ability to engage and motivate performance in others.
\n\u2022 High degree of responsibility and integrity.
\n\u2022 Strong business management skills (entrepreneurship), with demonstrable track record in a dynamic environment.
\n\u2022 Excellent communication capability.
\n\u2022 Ability to work within a country and global multi-function, multi-discipline team environment with strong influencing and stakeholder management skills.
\n\u2022 Change agent.
\n\u2022 The ability to work closely with senior management in developing strategic initiatives and representing the T&O function.
\n\u2022 Computer skills are essential: Detailed understanding and use of spreadsheets, preparation of Microsoft PowerPoint presentations; and translation of various metrics and data to visual forms.
\n\u2022 Creative, confident and professional person with high-levels of drive, ambition and enthusiasm.<\/p>\n","protected":false},"excerpt":{"rendered":"