We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
\nTo us, good performance is about much more than turning a profit. It\u2019s about showing how you embody our valued behaviours \u2013 do the right thing, better together and never settle \u2013 as well as our brand promise, Here for good.
\nWe\u2019re committed to promoting equality in the workplace and creating an inclusive and flexible culture \u2013 one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.<\/p>\n
Job Description<\/strong><\/p>\n Job Title:\u00a0Manager, HR Service Delivery<\/strong><\/p>\n The Role Responsibilities<\/strong><\/p>\n Strategy Our Ideal Candidate<\/strong><\/p>\n \u2022 Should have at least 4 years of experience in Banking and\/or Human Resources. We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[31],"tags":[2027],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-85e","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/31076"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=31076"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/31076\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=31076"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=31076"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=31076"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n\u2022 Understand business specific product needs and design\/implement Service Delivery solutions for the business, consistent with Group policies, leveraging the expertise and tools from Service Delivery product Specialist teams.
\n\u2022 Lead Service Delivery integration activities in country and, where appropriate, support due diligence and other integration activities.
\n\u2022 Contribute to the policy and strategic management of HR Service Delivery Group-wide.
\n\u2022 Work with HR Service Delivery and the HR leadership team of the country to deliver the HR collective agenda and the Strategic People Agenda for the country.
\n\u2022 To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls
\n\u2022 Liaise with healthcare management scheme operator and ensure proper administration of the scheme
\n\u2022 Develop and recommend business-focused policies, practices and procedures that reflects business needs and best HR practice; to ensure effective implementation of these policies in partnership with the business
\n\u2022 Timely generation and submission of all reports requested
\n\u2022 Manage the performance review process to ensure achievement of desired outcome
\n\u2022 Continually review and revise relevant HR processes to ensure they are in line with best practice and group standards
\n\u2022 Participate in the formulation of the HR strategy for the country
\n\u2022 Contribute to the initiatives of the country HR team
\nBusiness
\n\u2022 Collaborate with relevant HR stakeholders on all people related matters across the function (e.g. Talent Management and Mobility) to help driving consistency of functional strategies, processes and messages at regional and country level.
\n\u2022 Contribute to the delivery of the business agenda in the country by appropriate alignment with the business as agreed in the country business plan to maximise and protect franchise value and resolve issues
\nProcesses
\n\u2022 Continuously improve the operational efficiency and effectiveness of processes (e.g. salary\/bonus review, talent management processes, recruitment processes) as they relate to the HR function
\n\u2022 Ensure effective management of operational risks within the role remit and compliance with applicable internal policies, and external laws and regulation
\n\u2022 Support managers to manage the performance management process as per Group guidelines.
\nPeople and Talent
\n\u2022 Lead and act as a role model of the Group\u2019s values and culture in the country
\n\u2022 Provide support to the country in developing and embedding in the country a high performance culture.
\n\u2022 Review and challenge the P3 distribution of the country to ensure appropriate performance and value rating differentiation to ensure appropriate differentiation across country and within functions.
\n\u2022 Ensure fair accountability principles are understood and appropriately implemented in country and HR is provided with fair accountability reviews.
\n\u2022 Develop and implement initiatives in conjunction with Group and in consideration of country status to help SCB Ghana become the \u2018Employer of Choice\u2019 and strengthen our employer brand.
\n\u2022 Maintain networks of external contacts that enables the benchmarking of compensation practices against relevant comparator organisations and migrate best practice where appropriate.
\nRisk Management
\n\u2022 Responsible for identifying, assessing, monitoring, controlling and mitigating risks. Also having the awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
\n\u2022 The ability to interpret the Group\u2019s financial information, identify key issues based on this information and put in place appropriate controls and measures.
\n\u2022 To report unit\u2019s Operational Risk issues and losses.
\n\u2022 To identify and report all exceptions on non compliance with standard controls.
\n\u2022 To identify and report all weaknesses inherent in the standard controls.
\nGovernance
\n\u2022 Responsible for assessing the effectiveness of the Group\u2019s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
\n\u2022 Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role
\n\u2022 Ensure compliance with the highest standard of regulatory conduct and compliance practices as defined by internal and external requirements that are applicable to HR. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines.
\n\u2022 Ensure that the applicable regulatory limits are managed effectively to support the execution of country strategy and business plans
\n\u2022 Identify regulatory developments likely to affect HR and take proactive steps to manage the impact.
\n\u2022 Ensure appropriate conduct of business and that clients are treated fairly through effective policies and controls, robust staff training, appropriate sales activity and transparent communication.
\nRegulatory & Business conduct
\n\u2022 Understand and ensure compliance with, in letter and spirit, all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group\u2019s policies and procedures; and the Group Code of Conduct. Take personal responsibility for understanding the risk and compliance requirements of the role. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.
\n\u2022 Embed the Group\u2019s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes and regulations, as part of the culture.
\nStakeholder Management
\n\u2022 Protect and enhance the Group\u2019s reputation and image in the country
\n\u2022 Develop relationships with key stakeholders in country, e.g. regulators, relevant industry bodies.
\n\u2022 Establish and maintain a robust relationship with local regulators, industry bodies and relevant government<\/p>\n
\n\u2022 Good knowledge of the bank\u2019s HR policies and relevant legislations
\n\u2022 Desirable \u2013 Degree in HR, Law or Management science
\n\u2022 Understanding and practical experience of managing high complexity employee relations\/change management activities e.g. restructuring, workplace practices, managing redundancies
\n\u2022 Knowledge of the latest HR trends, best practices and how to successfully apply them
\n\u2022 Desirable \u2013 Professional certifications in HR<\/p>\n","protected":false},"excerpt":{"rendered":"