International SOS is the world\u2019s leading international health care, medical assistance and travel security risk services company with over 11,000 employees, led by 1,200 doctors and 200 security specialists. We provide a world class offering for travellers and expatriates. Every single day we are making a difference in people\u2019s lives and able to support them when they need it the most.<\/p>\n
The joint venture between International SOS and Control Risks combines the world\u2019s leading medical and security risk specialists. Our combined resources and expertise provide a comprehensive suite of travel risk services for mobile employees.<\/p>\n
Welcome to International SOS, your world of opportunity.<\/p>\n
Job Description<\/strong><\/p>\n Job Title:\u00a0Security Manager \u2013 West Africa<\/strong><\/p>\n The Security Manager West Africa (WA) will drive the Security Services business development to the International SOS and Control Risks distribution channels in order to drive customer satisfaction and profitable growth in West Africa.<\/p>\n The senior regionally-based security expert, driving the development of our unique provider network, including information sources, in order to support the delivery of best-in-class analysis, advice and assistance. Supporting our global client base, with a specific focus on French-speaking clients, with business operations in West Africa.<\/p>\n Support to Business Development<\/p>\n Support the growth of the security services business in the UK&I, through a focus on quality of service and support to International SOS and Control Risks sales and marketing efforts:<\/p>\n Manage security sales pipeline in conjunction with the sales teams Contribute to the provision of high-quality written and verbal travel risk management advice and assistance, in line with agreed service delivery standards Ensure appropriate Security Services resourcing to the Assistance Centre Experience (ACX) During major escalations, and supporting the lead RSC and Client Liaison Group (when activated), lead outreach to clients with information based on the approved Party Line \/ Client Brief Effectively represent Security Services within International SOS and Control Risks Financial \u2013 revenue, GOP, EBITDA, ROI of strategic initiatives Qualifications<\/strong> Good understanding of security and risk mitigation concepts Strong knowledge of the global security environment and international relations Qualifications<\/strong><\/p>\n Undergraduate degree (or relevant professional training) in a field related to security or international relations studies Additional Information<\/strong> Excellent English (spoken and written) Reasonable travel, sometimes on urgent request<\/p>\n Deadline for applications : 20th July 2018<\/p>\n Here at International SOS we will offer you an interesting, varied and challenging career, where you will have the opportunity to experience working with a diverse range of people.<\/p>\n","protected":false},"excerpt":{"rendered":" International SOS is the world\u2019s leading international health care, medical assistance and travel security risk services company with over 11,000 employees, led by 1,200 doctors and 200 security specialists. We…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[56],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-86A","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/31160"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=31160"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/31160\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=31160"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=31160"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=31160"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nMajor focus on driving the growth of security services business as a key strategic agenda
\nContribute to Sales team efforts to win significant new business and renewal opportunities
\nSupport cross border security sales
\nParticipate in International SOS and Control Risks marketing activities, including speaking engagements
\nCoordinate joint security opportunities and drive cross border referrals to and from Control Risks
\nAdvocate for regional clients through localisation and innovation of services
\nProvide local market, customer and competitor insight, particularly on Security Managed Services and Digital Travel Risk Mitigation
\nSecurity Operations<\/p>\n
\nCreate\/ contribute to unique localised content in English
\nSupervise the Europe Regional Security Centre (RSC) security operation in accordance with the roster
\nParticipate in the On Call roster for Europe RSC as required
\nContribute to the implementation of regional and global quality improvement initiatives to improve service delivery
\nEngage with the feedback mechanisms of the Quality Management System as user and supervisor
\nClient Support, Consulting & Training<\/p>\n
\nEnsure customer feedback is captured through the appropriate channels
\nSupport to the onboarding of new clients
\nManage the delivery of training services to clients in the UK& either personally or through approved external consultants
\nAssist in the delivery of other types of consultancy service (e.g. Escalation Planning, Risk Policy Advisory and Simulation Exercises) to clients as required.
\nDrive commercial opportunities including referrals to Control Risks
\nSupport in the development of new solutions
\nProvide feedback via the quality system on any Consulting and Training delivery within the region as per performance indicators
\nEscalation Management & Support<\/p>\n
\nAs required, travel to support RSCs\u2019 situational awareness, assess\/develop local provider capabilities and expanding the existing network of contacts
\nAs required, be prepared to deploy at short notice as part of an Incident Management Team, primarily in EMEA, but potentially globally
\nLeadership & Management<\/p>\n
\nContribute to the maintenance of succession plans for Security Services EMEA roles through professional and personal networks
\nIdentify internal and external talent for the EMEA RSCs
\nKey Performance Measures<\/p>\n
\nCustomer \u2013 satisfaction (measured in NPS), market share and penetration
\nBusiness \u2013 sales campaign results, project milestones
\nPeople \u2013 recruitment and retention, employee engagement, cross border integration \/engagement between Security Services countries\/ regions<\/p>\n
\nRequired Skills and Knowledge<\/strong><\/p>\n
\nBusiness development, consultancy and sales aptitude
\nPlanning and execution of security operations and\/or reporting and analysis and\/or risk or crisis management experience
\nStrong influencing skills
\nEffective report writing and communication skills
\nRelationship building and strong presentation skills in English
\nDesirable Work Experience<\/p>\n
\nStrong experience working in the security industry
\nExperience in security operations management: in military, government (officer or senior NCO), or private sector roles; ideally including planning and execution of complex security operations
\nInternational work experience<\/p>\n
\nAccreditation with an industry body, such as as a Certified Protection Professional (CPP) by the American Society of Industrial Security (ASIS)
\nPost-graduate degree or relevant professional training in a field related to security or international relations studies an advantage<\/p>\n
\nRequired Languages<\/strong><\/p>\n
\nAdditional regionally-spoken language proficiency an advantage
\nTravel \/ Rotation Requirements<\/p>\n