Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.<\/p>\n
Marriott Hotels, Marriott International\u2019s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.<\/p>\n
JW Marriott is part of Marriott International\u2019s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you\u2019re happy, our guests will be happy. It\u2019s as simple as that. Our hotels offer a work experience unlike any other, where you\u2019ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That\u2019s The JW Treatment\u2122.<\/p>\n
Job Description<\/strong><\/p>\n Job Title:\u00a0Chief Steward<\/strong><\/p>\n JOB SUMMARY<\/strong><\/p>\n Manages the daily kitchen utility operations and staff. Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Supervises kitchen employees not actively engaged in cooking (e.g., dishwashers, kitchen helpers, etc.). Strives to continually improve guest and employee satisfaction while maintaining the operating budget.<\/p>\n CANDIDATE PROFILE<\/p>\n Education and Experience<\/p>\n \u2022 High school diploma or GED; 4 years experience in the procurement, food and beverage, culinary, or related professional area.<\/p>\n OR<\/p>\n \u2022 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the procurement, food and beverage, culinary, or related professional area.<\/p>\n CORE WORK ACTIVITIES<\/p>\n Managing Day-to-Day Operations<\/p>\n \u2022 Orders and manages necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.<\/p>\n \u2022 Schedules events, programs, and activities, as well as the work of others.<\/p>\n \u2022 Monitors the inflow of ordered materials and the maintenance of current materials.<\/p>\n \u2022 Conducts china, glass and silver inventories.<\/p>\n \u2022 Controls inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.<\/p>\n \u2022 Inspects supplies, equipment, and work areas in order to ensure efficient service and conformance to standards.<\/p>\n \u2022 Investigates reports and follows-up on employee accidents.<\/p>\n \u2022 Manages all equipment, china, glass and silver (e.g., adequate clean supplies of each).<\/p>\n \u2022 Supervises employees ability to follow loss prevention policies to prevent accidents and control costs.<\/p>\n \u2022 Enforces proper cleaning routines for serviceware, equipment, floors, etc.<\/p>\n \u2022 Enforces proper use and cleaning of all dish room machinery.<\/p>\n \u2022 Ensures all food holding and transport equipment is in working order.<\/p>\n \u2022 Ensures compliance with all applicable laws and regulations.<\/p>\n \u2022 Ensures compliance with food handling and sanitation standards.<\/p>\n \u2022 Informs and\/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<\/p>\n Leading Kitchen Team<\/p>\n \u2022 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial\/business decision making; demonstrates honesty\/integrity; leads by example.<\/p>\n \u2022 Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees\u2019 absence.<\/p>\n \u2022 Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.<\/p>\n \u2022 Ensures and maintains the productivity level of employees.<\/p>\n \u2022 Serves as a role model to demonstrate appropriate behaviors.<\/p>\n \u2022 Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<\/p>\n \u2022 Celebrates successes by publicly recognizing the contributions of team members.<\/p>\n \u2022 Encourages and builds mutual trust, respect, and cooperation among team members.<\/p>\n \u2022 Communicates performance expectations in accordance with job descriptions for each position.<\/p>\n \u2022 Establishes and maintains open, collaborative relationships with employees.<\/p>\n \u2022 Participates in the management of department\u2019s controllable expenses to achieve or exceed budgeted goals.<\/p>\n \u2022 Strives to improve service performance.<\/p>\n \u2022 Solicits employee feedback.<\/p>\n \u2022 Understands the impact of department\u2019s operation on the overall property financial goals and objectives.<\/p>\n Ensuring Exceptional Customer Service<\/p>\n \u2022 Attends meetings and communicates with executive, peers, and subordinates as an effort to improve quality of service.<\/p>\n \u2022 Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.<\/p>\n \u2022 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<\/p>\n Managing and Conducting Human Resource Activities<\/p>\n \u2022 Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<\/p>\n \u2022 Recruits, interviews, selects, hires, and promotes employees in the organization.<\/p>\n \u2022 Trains employees in safety procedures.<\/p>\n \u2022 Provides feedback to individuals based on observation of service behaviors.<\/p>\n \u2022 Reviews employee satisfaction results to identify and address employee problems or concerns.<\/p>\n \u2022 Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<\/p>\n \u2022 Ensures property policies are administered fairly and consistently.<\/p>\n \u2022 Ensures utility staff is properly trained regarding sanitation, equipment handling and chemical usage.<\/p>\n \u2022 Participates in employee progressive discipline procedures.<\/p>\n Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.<\/p>\n","protected":false},"excerpt":{"rendered":" Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. 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