To provide professional inputs in the provisioning\/resolution of mobile services for consumer and corporate accounts.
\nTrack all mobile incidents and escalate failed processing and system related issues.
\nTo contribute professionally to commercial\/VBS operation activities as part of the strategy to safeguard and grow profitable revenues.<\/p>\n
Job Description<\/strong><\/p>\n Job Title:\u00a0Consumer Resolution Analyst<\/strong><\/p>\n Key Accountabilities:<\/strong><\/p>\n Responsible for supporting all internal mobile service provisioning\/resolution as well as requests escalated from the retail shops and other sales channels. This includes ensuring that end to end provisioning process is duly followed and also set standards are met To provide professional inputs in the provisioning\/resolution of mobile services for consumer and corporate accounts. Track all mobile incidents and escalate failed processing and system related issues. To contribute professionally…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[150],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-8qW","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/32422"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=32422"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/32422\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=32422"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=32422"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=32422"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nSupport the Mobile Solutions Manager in developing operating provisioning\/resolution processes and procedures to offer improved customer experience for corporate and consumer accounts.
\nWork with the Mobile Solutions Team in developing a service request\/resolution strategy to ensure completion of all requests within agreed timelines.
\nSupport the Mobile Solutions Manager to reduce or eliminate mobile challenges and also track and escalate all processing\/system related issues via laid down processes and procedures
\nResponsible for resolving MDP related complaints escalated to the team.
\nEnsure full compliance with telecommunications licence provisions, sector regulations and competition laws.
\nGenerate weekly and daily reports to update all stakeholders
\nMaintain effective working relationships with internal and external suppliers. Build strong relationships with key personnel and stakeholders within Technology to ensure full benefit is made of their services in relation to reporting and business intelligence.
\nHelp identify training needs for retail, AD\/franchised shop agents, and recommend appropriate training for them.
\nIdentify and report major mobile service concerns and work with Technology to define and resolve the issues.
\nManage the implementation of new product propositions in the billing system.
\nAgree a set of performance KPI targets and measures; regularly assess and report on provisioning\/resolution accomplishments against agreed targets.
\nFull integration of quality management processes within the Mobile Solutions team and their effective deployment on a day-to-day basis.
\nProvide daily performance data to support management decision-making.
\nDegree or equivalent in IT, business studies or related discipline
\nKnowledge of the telecommunications sector
\nExperience of implementing\/working with IT systems
\nSound commercial acumen
\nGood relationship building skills
\nKnowledge of Mobile Fixed products
\nExperienced in statistical analysis
\nAbility to work in matrix teams
\nExperience in using Microsoft word, Excel, PowerPoint<\/p>\n","protected":false},"excerpt":{"rendered":"