To provide administrative & second line support to VODAFONE CASH agents, VODAFONE CASH customers, & Vodafone employees and educate consumers on the VODAFONE CASH product.<\/p>\n
Job Description<\/strong><\/p>\n Job Title:\u00a0Cash Operations Support Executive<\/strong><\/p>\n Key Responsibilities<\/strong><\/p>\n Follow up on all issues received to closure. To provide administrative & second line support to VODAFONE CASH agents, VODAFONE CASH customers, & Vodafone employees and educate consumers on the VODAFONE CASH product. Job Description Job Title:\u00a0Cash Operations…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[11],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-8qX","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/32423"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=32423"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/32423\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=32423"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=32423"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=32423"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nClassification of agents assigned to the team.
\nParticipate in Consumer education \/VODAFONE CASH Agents Forums, PR events aimed at increasing agents and customer education, conferences and Expos.
\nPreparation of Educational agents materials such as SMS broadcasts and bulletins
\nAct as a communicator between the VODAFONE CASH Agents support operations team and other groups
\nClosing of Service requests assigned to the team within SLA.
\nEnsure quality resolution on SR responses.
\nSubmit weekly training reports to Section Manager & ad-hoc reports where requested.
\nProvide consultancy support to CCS VODAFONE CASH Support, Retail centres, Risk Management, Finance, Consumer Business units and IT on VODAFONE CASH Agent issues arising within 24 hours of receiving request.
\nProper documentation of any delays in follow up of escalated issues and the same sent to the VODAFONE CASH Agent and customer support Manager
\nProvide Float management & web access support to agent head offices within 2 hours of receiving request. Monitoring the report of the float hotline.
\nOffer operational support to assigned VODAFONE CASH Head offices by ensuring issues escalated is followed up to closure.
\nIdentify agents that require training and\/or follow up in the assigned regions and alert the VODAFONE CASH training officer. Documentation should be done.
\nProvide support to visiting customers and agents at the VODAFONE CASH help desk and providing detailed weekly reports.
\nCommunicating to VODAFONE CASH agents\u2019 system downtime issues as approved by management.
\nReporting of new fraud scams proactively to the VODAFONE CASH fraud team and VODAFONE CASH management.
\nAvailability on the VODAFONE CASH Admin mailing folder as scheduled.
\nEnsuring contact with newly assigned head offices and ensuring training is done.
\nDegree in IT\/Engineering\/Business related field
\nStrong analytical skills
\nAttention to detail
\nProficiency in Microsoft office suit especially excel
\nHigh level Organizational skills
\nAbility to cooperate and liaising with internal and external customers and managing their expectations.<\/p>\n","protected":false},"excerpt":{"rendered":"