Working under the direction of Senior Airport Services colleagues, to represent Emirates and enhance passenger service to both arriving and departing passengers. Ensure all operational criteria are completed within specified time frames as per the criteria set forth by the Company\u2019s commercial, safety and security policies, standards and procedures.<\/p>\n
Job Description<\/strong><\/p>\n Job Title:\u00a0Airport Services Agent<\/strong><\/p>\n \u00a0JOB ACCOUNTABILITIES<\/strong><\/p>\n Provide assistance to passengers on arrival and departure, ensuring high quality and professional passenger service is maintained at all times. These include ascertaining the requirements of various categories of passengers such as unaccompanied minors, passengers with reduced mobility etc. ensuring appropriate special services and facilities are provided to meet the special service requirements of the passengers. Admin Accountabilities (back office duties) MINIMUM KNOWLEDGE\/EXPERIENCE\/TRAINING\/QUALIFICATIONS Experience: Knowledge\/Skills: Working under the direction of Senior Airport Services colleagues, to represent Emirates and enhance passenger service to both arriving and departing passengers. Ensure all operational criteria are completed within specified…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[96],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-8r0","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/32426"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=32426"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/32426\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=32426"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=32426"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=32426"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nCo-ordinate the airport operation of chauffeur-driven limousines for eligible passengers after arrival, and open the Emirates arrival information desk.
\nMonitor the arrival immigration problems, retrieve relevant documentation and report accordingly ensuring adherence to all procedures with regard to travel, immigration and safety regulations.
\nMonitor check-in including \u2018queue-combing\u2019 to keep passengers informed of checking delays, identifying and giving priority to Premium passengers and ensure service standards are maintained.
\nAssist in the preparation and completion of pre and post flight documentation and statistical information to ensure all data is accurately accounted for.
\nProvide cover in the absence of the senior team members during leave\/sickness\/training as directed by the Airport Services Officer or other senior colleague.
\nAssist in dealing with problems such as delays, disruptions, excess baggage or denied boarding including implementation of \u2018Options\u2019 within the guidelines provided by the Senior Staff on Duty in order to retain Passenger confidence and loyalty. Also ensure eligible passengers are provided with accommodation and transport as per applicable procedures.
\nWhere required, assist with check-in, boarding at the gates as per laid down procedures, provide announcements, and carry out hand baggage removal, handling of late-to gate passengers, flight coupon reconciliation and head count confirmation to ensure safe and on time departure of flights.
\nMonitor baggage delivery performance against agreed standards, keeping passengers informed about any delays or irregularities with their baggage to maintain an efficient baggage delivery service to passengers and monitor files creation and quality of baggage services as per Emirates Standard Operating Procedure.
\nSupport and cover the Emirates Ticket Desk, where applicable, and undertake ticketing\/reservation duties to ensure seamless service to passengers.
\nCarry out Credit Card verification and travel document checks diligently.<\/p>\n
\nUndertake various administrative functions as directed from time to time by the Airport Services Manager\/Airport Services Officer\/Airport Services Supervisor.
\nPlease note,you must have the right to live and work in Ghana.The company will not assist in processing of visas.
\nQualifications & Experience<\/p>\n
\nQualifications:
\nMinimum \u2018O\u2019 Level or equivalent
\nMust have completed relevant and recognized professional training courses in Passenger Services and Ground Operations
\nKnowledge of Basic Fares and Ticketing would be advantageous<\/p>\n
\nGiven the specific requirements at outstations, a minimum of 2 years\u2019 Airline Industry experience is required.<\/p>\n
\nFluency in written and spoken English and Local Language
\nCustomer Service Delivery<\/p>\n","protected":false},"excerpt":{"rendered":"