Under the guidance and direct supervision of the ICT Associate, the ICT Support Assistant provides ICT and administrative support services to the ICT unit, provides daily technical support to users of information management tools and technology infrastructure. The ICT Support Assistant promotes a client-oriented approach.<\/p>\n
Job Description<\/strong><\/p>\n Job Title:\u00a0ICT Assistant<\/strong><\/p>\n Duties and Responsibilities<\/strong><\/p>\n 1. Supports implementation of ICT management systems and strategies, focusing on achievement of the following results:<\/p>\n Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment. 2. Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:<\/p>\n Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs. 3. Supports networks administration, focusing on achievement of the following results:<\/p>\n Assistance in trouble-shooting and monitoring of network problems. 4. Provides administrative support, focusing on achievement of the following results:<\/p>\n Maintenance of an up-to-date inventory of software and hardware. 5. Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:<\/p>\n Participation and assistance in the organization of training for the CO staff on ICT issues. Competencies<\/p>\n Functional Competencies:<\/p>\n Building Strategic Partnerships<\/p>\n Level 1.1: Maintaining information and databases<\/p>\n Analyzes general information and selects materials in support of partnership building initiatives<\/p>\n Promoting Organizational Learning and Knowledge Sharing<\/p>\n Level 1.1: Basic research and analysis<\/p>\n Researches best practices and poses new, more effective ways of doing things<\/p>\n Job Knowledge\/Technical Expertise<\/p>\n Level 1.1: Fundamental knowledge of processes, methods and procedures<\/p>\n Understands the main processes and methods of work regarding to the position Promoting Organizational Change and Development<\/p>\n Level 1.1: Presentation of information on best practices in organizational change<\/p>\n Demonstrates ability to identify problems and proposes solutions<\/p>\n Strategic Alignment of Management Practice (HQ & RSCs)<\/p>\n Level 1.1: Collecting information, identifying best practice<\/p>\n Gathers information on best practices in the relevant management practice in his\/her area of responsibility<\/p>\n Design and Implementation of Management Systems<\/p>\n Level 1.1: Data gathering and implementation of management systems<\/p>\n Uses information\/databases\/other management systems<\/p>\n Client Orientation<\/p>\n Level 1.1: Maintains effective client relationships<\/p>\n Reports to internal and external clients in a timely and appropriate fashion Promoting Accountability and Results-Based Management<\/p>\n Level 1.1: Gathering and disseminating information<\/p>\n Gathers and disseminates information on best practice in accountability and results-based management systems<\/p>\n Core Competencies:<\/p>\n Demonstrating\/safeguarding ethics and integrity Under the guidance and direct supervision of the ICT Associate, the ICT Support Assistant provides ICT and administrative support services to the ICT unit, provides daily technical support to users…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[81],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-8yj","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/32879"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=32879"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/32879\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=32879"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=32879"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=32879"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nSupport to the use of Atlas (UNDP\u2019s implementation of ERP) functionality for improved business results and improved client services.
\nProvision of inputs to the CO administrative business processes mapping and implementation of the internal standard operating procedures (SOPs).
\nProvision of inputs to preparation of results-oriented workplans.<\/p>\n
\nAssistance in the installation of commercial and in-house developed software and related upgrades
\nAssistance in upgrading patch and anti-virus programs on a timely basis.
\nMonitoring of file server traffic, usage and performance on a frequent and regular basis.
\nSupport to users in backing up and restoring their files, as well as in virus detection, removal and prevention.<\/p>\n
\nResponse to user needs and questions regarding network access.
\nAssistance in backup and restoration procedures for local drives. Maintenance of backup logs. Assistance to organization of off-site storage of backups.<\/p>\n
\nMaintenance of a library of ICT related reference materials.
\nMaintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.
\nMaintenance of the filing system ensuring safekeeping of confidential materials.
\nExtraction of data from various sources.
\nResearch and retrieval of l data from internal and external sources; preparation of statistical charts, tables and reports as required.
\nProvision of ICT support to key events.<\/p>\n
\nSound contributions to knowledge networks and communities of practice.<\/p>\n
\nIdentifies new and better approaches to work processes and incorporates same in own work
\nStrives to keep job knowledge up-to-date through self-directed study and other means of learning
\nDemonstrates good knowledge of information technology and applies it in work assignments<\/p>\n
\nOrganizes and prioritizes work schedule to meet client needs and deadlines<\/p>\n
\nDemonstrate corporate knowledge and sound judgment
\nSelf-development, initiative-taking
\nActing as a team player and facilitating team work
\nFacilitating and encouraging open communication in the team, communicating effectively
\nCreating synergies through self-control
\nManaging conflict
\nLearning and sharing knowledge and encourage the learning of others. Promoting learning and knowledge management\/sharing is the responsibility of each staff member.
\nInformed and transparent decision making<\/p>\n","protected":false},"excerpt":{"rendered":"