{"id":33117,"date":"2018-09-18T11:35:44","date_gmt":"2018-09-18T11:35:44","guid":{"rendered":"https:\/\/joblistghana.com\/?p=33117"},"modified":"2018-09-18T10:00:55","modified_gmt":"2018-09-18T10:00:55","slug":"the-church-of-jesus-christ-of-latter-day-saints-jobs-2018","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/the-church-of-jesus-christ-of-latter-day-saints-jobs-2018.html","title":{"rendered":"The Church of Jesus Christ of Latter-day Saints Jobs 2018"},"content":{"rendered":"<p>Located at the Africa West Area Office, the ICS Support Manager shall provide information and communication services and leadership that enable the Church to hasten the Work. This position is responsible for all IT operations and support services in Ghana; including tier 2 incident resolution, service fulfillment, technology maintenance, user training, customer expectations and satisfaction.<\/p>\n<p>The Support Manager shall also assist the Area ICS Manager with fulfilling area staffing needs and IT asset management. Responsibilities may also include project management, telecommunications management, event support, key metrics and reporting. This position shall report to the Area ICS Manager.<\/p>\n<p><strong>Job Description<\/strong><\/p>\n<p><strong>Job Title:\u00a0ICS Support Manager<\/strong><\/p>\n<p class=\"allcaps bold\"><strong>Responsibilities<\/strong><\/p>\n<p>Exercises superior judgment in how the support process is being applied by the support team to the entire spectrum of users<br \/>\n\u2022 Taking over and\/or moving priorities as and when required<br \/>\n\u2022 Providing escalation as and when necessary to maintain Service Level Agreements<br \/>\n\u2022 Keeping leadership informed and updated on any deviation or likely interruption of service<\/p>\n<p>Monitoring performance of support staff and compliance with process<br \/>\n\u2022 Managing support staff<br \/>\n\u2022 Providing input on staff meeting agenda items<br \/>\n\u2022 Planning for future training requirements on new products<br \/>\n\u2022 Scheduling and coordinating events support<\/p>\n<p class=\"allcaps bold\"><strong>Qualifications<\/strong><\/p>\n<ul>\n<li>Be worthy of a temple recommend.<\/li>\n<li>Bachelor\u2019s Degree (master\u2019s degree preferred) in Information Technology<\/li>\n<li>Relevant Professional IT Support certification<\/li>\n<li>Seven (7) years\u2019 experience working in an IT-related field, including customer support, with four (4) of those years in a support management, training or mentoring role<\/li>\n<li>Thorough understanding of Windows PC and mobile device technologies<\/li>\n<li>Deep technical and architectural understanding of Internet communications technologies, including video conferencing, webcasting, and Internet access methods (3G, satellite, DSL, Wi-Fi, fiber and microwave radio.)<\/li>\n<li>Superior interpersonal skills in dealing with customers at the highest levels<\/li>\n<li>Possess excellent problem solving and organizational skills<\/li>\n<li>Excellent communication &amp; relationship management skills<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Located at the Africa West Area Office, the ICS Support Manager shall provide information and communication services and leadership that enable the Church to hasten the Work. This position is&#8230;..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[85],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-8C9","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/33117"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=33117"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/33117\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=33117"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=33117"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=33117"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}