{"id":33241,"date":"2018-09-22T13:20:07","date_gmt":"2018-09-22T13:20:07","guid":{"rendered":"https:\/\/joblistghana.com\/?p=33241"},"modified":"2018-09-22T06:15:32","modified_gmt":"2018-09-22T06:15:32","slug":"standard-bank-group-jobs-2018-3","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/standard-bank-group-jobs-2018-3.html","title":{"rendered":"Standard Bank Group Jobs 2018"},"content":{"rendered":"<p>Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible<\/p>\n<p><strong>Job Description<\/strong><\/p>\n<p><strong>Job Title:\u00a0Manager, Enablement<\/strong><\/p>\n<p><strong>Job Purpose<\/strong><\/p>\n<ul>\n<li>Manage the development and deployment of in-house applications and\/or enhancements to existing application throughout Operations.<\/li>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Ensure that Operations projects meet business requirements and goals, fulfil end-user requirements and identify and resolve system issues.<\/li>\n<li>Review and analyse existing process effectiveness and efficiency to develop strategies for improving same.<\/li>\n<li>Cultivate, disseminate and enforce functional policies, procedures and best practices.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Key Responsibilities\/Accountabilities<\/strong><\/p>\n<p>Efficiency &amp; Effectiveness<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Develop and deliver solutions according to the approved works programme with adherence to time, cost, regulatory and quality parameters.<\/li>\n<li>Assist the Change &amp; Enablement Manager in building a culture of high performance, pro-activity, business co-operation, continuous improvement and service delivery.<\/li>\n<li>Train and develop Team Leader capability across Operations to improve skills and performance.<\/li>\n<li>Improve Productivity per Head through automation of Customer Impacting Processes.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Project Management<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Deliver projects according to stakeholder specified success and acceptance criteria.<\/li>\n<li>Ensure project deliverables are achieved within the agreed timelines as detailed in the plan within the agreed tolerances.<\/li>\n<li>Ensure that Benefits Realization is actively managed throughout the life of the projects and post-project until the Benefits review has been completed.<\/li>\n<li>Adhere to Risk &amp; Control Frameworks and Regulatory Requirements within the Change &amp; Enablement Unit.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Support<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Access information quickly and effectively to identify and resolve matters\/queries.<\/li>\n<li>Take personal ownership of matters (queries, complaints and\/or suggestions) ensuring that matters are logged, prioritised, analysed and resolved through the appropriate channels in an efficient and effective manner.<\/li>\n<li>Manages conflict by defusing the situation through empathy, tact and understanding.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Champion and maintain the professional image of Operations at all times by establishing trust, maintaining customer loyalty, and generating positive sentiment for the business.<\/p>\n<p>Cost Management<\/p>\n<p>Develop and implement tactical change initiatives to reduce costs and ensure that expense is always below budget for Operations.<\/p>\n<p>Work with the Change &amp; Enablement Manager, to determine, track and manage budgets across all units within Operations.<\/p>\n<p>Continuous Improvement<\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>Guide and direct the process of addressing business challenges through clear articulation of business problems and opportunities, designing practical business solutions and implementing solutions in a disciplined and structured manner.<\/li>\n<li>Establish Productivity Capability across key Business Unit Portfolios within Operations.Service<\/li>\n<li>Ensure that Service is improved throughout Operations by researching and implementing customer impacting change initiatives.<\/li>\n<li>Implement Quarterly Ops Service Surveys within Operations and across PBB &amp; CIB to measure Internal Customer Satisfaction Ratings<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Key Performance Measure<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>Deviation in Productivity across Business Unit Portfolios.<\/li>\n<li>Deviation in Benefits Realisation.<\/li>\n<li>Deviation in number and planned Time Schedule for Projects\/Change Initiatives.<\/li>\n<li>Deviation in Change Initiatives implemented across Customer Impacting Processes that have improved Efficiency &amp; Productivity.<\/li>\n<li>Deviation in actual Expense to Budget.<\/li>\n<li>Deviation in Quarterly Ops Service Surveys implemented within Operations and across PBB &amp; CIB.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Preferred Qualification and Experience<\/strong><\/p>\n<p>Prince 2 Foundation\/ Practitioner Accreditation by the APM Group.<\/p>\n<p>A good\u00a0 degree in Information Technology or other Engineering\/Business Related tertiary education<\/p>\n<p>Understanding of the financial services environment.<\/p>\n<p>3 \u2013 5 years extensive experience in complex computer systems specification and development, including Programming Languages.<\/p>\n<p><strong>Knowledge\/Technical Skills\/Expertise<\/strong><\/p>\n<p>Proven track record in handling stressful situations in customer-centred environment governed by tight deadlines, high standards and significant work pressure.<\/p>\n<p>Good understanding of processes across Ops Production to keep abreast with the wide and diverse number of communication and business initiatives<\/p>\n<p>Must have technical competencies in the following:<\/p>\n<p>Microsoft Office, Access, Visio, Projects.<\/p>\n<p>Knowledge and experience with:<\/p>\n<p>Oracle Database and SQL<\/p>\n<p>Windows 2000\/2003 Server Platforms<\/p>\n<p>Data Administration and Management (SQL)<\/p>\n<p>Programming in Visual Basic, C#, ASP.Net, Java, SQL<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible Job Description Job Title:\u00a0Manager, Enablement Job Purpose Manage the&#8230;..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[85],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-8E9","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/33241"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=33241"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/33241\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=33241"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=33241"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=33241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}