The incumbent in this position is responsible for handling the running of day to day challenges in the scope of IT in the Hotel as per set standards, policies and procedures, ensure all IT Systems are running smoothly in the hotel and the IT function is acting in a proactive manner rather than reactive, IT is driving efficiencies in the use of applications enabling the other departments to successfully complete their tasks, all Corporate IT related policies and procedures have been implemented and a successful self-audit has been carried out, all Kempinski standards related to guest facing technology are implemented to an acceptable level, and the IT Manager is fully supported in his role.<\/p>\n
Job Description<\/strong><\/p>\n Job Title:\u00a0IT Coordinator<\/strong><\/p>\n Kempinski Hotel Gold Coast City Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<\/p>\n Desired Skills and Responsibilities<\/strong><\/p>\n High School Graduate or equivalent, Diploma\/Degree in Computer Networking The incumbent in this position is responsible for handling the running of day to day challenges in the scope of IT in the Hotel as per set standards, policies and…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-8EY","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/33292"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=33292"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/33292\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=33292"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=33292"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=33292"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nKempinski Hotel Gold Coast City \u2013 Accra is the only five-star luxury hotel offering state of the art meeting facilities and services in the city. Conveniently located in the downtown area and in close proximity to the State House, the Accra International Conference Centre and the National Theatre. The property has 269 luxury rooms (largest room size in Accra), 24 suites, a variety of F&B offerings as well as large conference facilities and the largest SPA in West Africa (opening soon), a perfect mix of categories to meet the needs of both corporate and conference visitors to the country
\nMain Responsibilities
\nSolve technical and operational challenges in the scope of IT reported by users.
\nFollow Kempinski code of practice as related to security and operation of computer systems with a thorough knowledge of standards of operating procedures.
\nIn cooperation with the IT Manager, suggests on the existing and future systems being developed or implemented.
\nTo assist the IT Manager in all stages of the day to day operation of the Hotel.
\nTo support computers in hardware and software malfunction in coordination with all the departments.
\nTo manage and prioritize any IT problems, impacting either revenue and\/or the guest for quick resolution and pro-actively seek for preventative maintenance.
\nFollow up on and maintain knowledge of new systems that can help in streamlining the processes in the hotel.
\nMaintain complete record of the systems related inventory.
\nPerform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
\nTo understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel\u2019s policy on Fire, Hygiene, Health & Safety.
\nTo ensure that all potential and real hazards are reported and rectified immediately.
\nTo understand and strictly adhere to the Hotel\u2019s Employee rules & regulations.
\nTo report for duty punctually wearing the correct uniform and name tag at all times.
\nPerform any other duties as assigned to him\/her by management.<\/p>\n
\nPreferably, combination of a company position involved with Hotel systems configuration and administration and working knowledge in service industry operations.
\nMinimum of 1 years experience in a similar size 5 star property in a similar capacity is preferred.
\nEnglish \u2013 excellent oral and written skills
\nPlanning & organizational skills
\nTeam player
\nProblem Solving
\nFollow-up
\nCustomer focus
\nInterpersonal and intercultural skills
\nExcellent communication and listening skills
\nComputer literacy adapted to the field of training: Windows XP, Windows 7\/8 , Windows 2003\/2008, Micros-Fidelio Property Management System, Micros Point of Sales , Email systems, Google Apps for Business preferred, Other hotel applications
\nNetwork skills
\nOperating Systems skills
\nGeneral Hardware skills
\nWeb basics
\nWord, Excel, PowerPoint
\nGuest Facing Technologies
\nTelephony and Communication solutions
\nFacilities and Guest Service solutions
\nHSIA solutions
\nCloud technologies
\nMobile and smart-device usage and management
\nSecurity and PCI compliance understanding
\nPeople Oriented
\nPassionate for European luxury
\nEntrepreneurial
\nStraightforward
\nSelf confidence and conviction
\nIntegrity & trustworthiness
\nSelf development<\/p>\n","protected":false},"excerpt":{"rendered":"