Assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service in accordance with the policies, procedures and Kempinski Standards. They are also responsible for up selling rooms to maximize the room revenue.They are scheduled to work on a different shift than the Front Office Manager, their job responsibilities are the extension of the Front Office Manager\u2019s responsibilities to ensure continuity and maintenance of standards.<\/p>\n
Kempinski Hotel, Gold Coast City<\/p>\n
Kempinski Hotel Gold Coast City \u2013 Accra is the only five-star luxury hotel offering state of the art meeting facilities and services in the city. Conveniently located in the downtown area and in close proximity to the State House, the Accra International Conference Centre and the National Theatre. The property has 269 luxury rooms (largest room size in Accra), 24 suites, a variety of F&B offerings as well as large conference facilities and the largest SPA in West Africa (opening soon), a perfect mix of categories to meet the needs of both corporate and conference visitors to the country.<\/p>\n
Job Description<\/strong><\/p>\n Job Title:\u00a0Assistant Front Office Manager<\/strong><\/p>\n Overall Objectives<\/strong><\/p>\n The job of Assistant Front Office Manager is executed satisfactorily when: EDUCATION: EXPERIENCE: Assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service in accordance with the policies,…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[85],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-8J8","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/33550"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=33550"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/33550\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=33550"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=33550"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=33550"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nRevenues, Expenses and Profit is closely monitored and budgeted figures (over)-achieved.
\nFinancial Policies and Procedures are supported and followed.
\nLQA (Leading Quality Assurance) audit results are 85% and above.
\nCSS (Customer Satisfaction Survey) results are rated on an average with \u201c5\u201d and above.
\nESS (Employee Satisfaction Survey) results are 85% and above.
\nMAIN RESPONSIBILITIES
\nDirect front office operation such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and focus on guest\u2019s satisfaction and needs.
\nParticipate in the development, implementation and review of the policies, procedures, practices and standards.
\nSelect, train, develop, schedules and manage the performance of direct subordinates to ensure the efficient running of front office operations.
\nMaximize hotel revenue by controlling room inventory, group blocking, packages, up selling.Maintain high visibility during peak period in order to ensure smooth running of operations, promote good public relations, take corrective actions and handle customers\u2019 complaints to ensure their satisfaction.
\nGreet VIP guests upon their arrival and escort them to their room. Establish good rapport and offer assistance for the duration of their stay.
\nCoordinate front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Kempinski Standards in a safe and secure environment.
\nIdentify training needs, plans training activities and oversee their implementation for all front office sections. Follows up to ensure compliance and efficiency of training activities.
\nAssist in the preparation of the annual budget and manning guide and manage within
\nbudgetary guidelines.
\nKeep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.
\nAccomplish a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.
\nQUALIFICATION:<\/p>\n
\nHospitality Management Bachelor Degree or equivalent in any related field such as Administration or Tourism Management<\/p>\n
\n3 years experience in a Front Office Management position preferably in an international five star hotel
\nLANGUAGE:
\nAbility to work and communicate in a multinational environment:
\nLocal language \u2013 excellent oral and written skills (as applicable)
\nEnglish \u2013 excellent oral and written skills
\nAdditional language \u2013 beneficial
\nCOMPETENCIES:
\nSupervisory skills
\nLuxury Hotel Experiences
\nGood Communication skills
\nTECHNICAL
\nCOMPETENCIES:
\nComputer literacy adapted to the field of training:
\nProficiency in Microsoft Office (Word, Excel and PowerPoint)
\nAdvanced knowledge of Opera
\nBasic knowledge of Micros<\/p>\n","protected":false},"excerpt":{"rendered":"