We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It\u2019s about showing how you embody our valued behaviours \u2013 do the right thing, better together and never settle \u2013 as well as our brand promise, Here for good. We\u2019re committed to promoting equality in the workplace and creating an inclusive and flexible culture \u2013 one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.<\/p>\n
Job Description<\/strong><\/p>\n Job Title:\u00a0Country Head, Integrated Middle Office<\/strong><\/p>\n The Role Responsibilities<\/strong><\/p>\n \u2022 Build Own Operate (BOO) IMO in the country in accordance with globally consistent standards, controls and levels of conduct & valued behaviours. \u2022 Good understanding of the business \u2013 preferably on the job business experience in CIB We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[31],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-8Jo","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/33566"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=33566"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/33566\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=33566"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=33566"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=33566"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n\u2022 This will be a player coach role where country Head of IMO, will hold IMO responsibilities for the region or a segment vertical within the team. Deliver significant improvement in frontline & client experience in terms of TAT, productivity and process improvements.
\n\u2022 Embed appropriate risk culture and standards of excellence. This will include strong emphasis and focus on: (i) accurate and efficient credit and client onboarding, management and off boarding processes; (ii) heightened awareness of AML risk, and associated controls; (iii) oversight of the execution of CDD; and (iv) management of quality Static Data (v) Expansion in to other process to support business and risk control objectives
\nStrategy & Execution
\n\u2022 Lead implementation of the IMO in the country across Global Banking (GB) and Commercial Banking (CB). Ensure that the model is scalable, best-in-class, client-focused and fit for purpose of client delight
\n\u2022 Right scoping the IMO model in terms of chalking out the activity inventory, capacity estimates, process flows, R&R and appropriate resourcing
\n\u2022 Engage all teams across businesses, functions, and stakeholders to ensure IMO seamlessly integrates into the overall Target Operating Model (TOM) of Corporate and Institutional Banking (CIB) and CB with minimal business disruptions
\n\u2022 Lead local capabilities for onboarding and client management activities (e.g. cross border documentation)
\n\u2022 Ensure alignment between onshore and offshore teams in accordance with the overall onshore-offshore client delivery model
\n\u2022 Reinforce synergy between countries, regions and hubs, through close communication and consistency of standards
\n\u2022 Spearhead the delivery of IMO change projects, improvement, remediation activities in the country
\n\u2022 Continuously work on the expansion of the scope of IMO including more processes and business segments, geographies
\nBusiness
\n\u2022 Lead an end to end IMO model for the country and strongly support GB and CB frontline to deliver beyond client expectations
\n\u2022 Ensure that the IMO is ably equipped with the best in class MIS, Performance Management tools, and utility functions
\n\u2022 Set and manage all relevant team budgets
\n\u2022 Develop awareness of business changes, predict challenges and identify opportunities to optimise people & processes and add value to client & frontline
\n\u2022 Align the priorities of IMO with those of the business segments and country
\n\u2022 Set and Close collaboration with Group, Region and Country business and function stakeholders, shared utilities and other networks to achieve transparency and consistency of execution of the end state operating model, maintaining exemplary levels of conduct
\n\u2022 Effective relationship and key stakeholder management with and across the networks to identify and address issues\/ concerns
\nProcesses
\n\u2022 Establish a clear and uniform approach towards implementation of the global operating model for all IMO related processes (CDD, Account Opening, Account Maintenance, S2B activation, Credit Documentation, MIS, and off-boarding), and adherence to DOIs
\n\u2022 Identify key processes for further streamlining, work on process improvements fine-tuning of the operating and organizational models, and ensure optimum delivery of processes in accordance with globally consistent standards, controls, and levels of conduct & valued behaviours
\n\u2022 Optimise \u2018speed to market\u2019 for all IMO processes with the aim to improve client experience, reduce \u2018time to revenue\u2019 without impact on control standards across the country
\n\u2022 Continuously improve productivity and efficiency of processes and people
\n\u2022 Drive a strong results-oriented IMO team supported by robust data-enabled performance management tools.
\n\u2022 Maintain oversight on and participate in the quality & timeliness of \u2018Service Review Meetings\u2019 (SRM) to be held every month between Business Teams & Country operating teams
\nPeople and Talent
\n\u2022 Develop a highly engaged IMO team in the country. Have a strong oversight on talent management and hiring the IMO in the country
\n\u2022 Ensure a high-performance team and provide appropriate training with the aim to achieve optimum quality deliveries
\n\u2022 Employ, engage and retain high quality people with succession planning for critical roles and appropriate recognition and reward for high performance \/ potential
\n\u2022 Lead through example and build the appropriate culture and values, embedding a high level of team engagement
\n\u2022 Set the appropriate tone and expectations for team and work in collaboration with risk and control partners, global process teams, and local business teams
\n\u2022 Ensure rollout of all IMO training programmes within the country for all staff executing relevant processes & foster cross-training of staff across managed areas
\n\u2022 Ensure implementation and tracking of performance metrics into the P3 of staff managed
\n\u2022 Formulate and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives
\n\u2022 Ensure team structure \/ capacity is reviewed to enable effective delivery of operations & change agendas
\nRisk Management
\n\u2022 Ensure implementation of the OR Framework across managed processes
\n\u2022 Control operations to meet risk tolerance thresholds set for processes managed
\n\u2022 Proactively manage risks and establish\/ monitor controls to improve the overall state of the risk management and operating framework in the country
\n\u2022 Work closely with Local Compliance, Credit, Legal, and Risk for guidance on complex policy\/ risk issues and actively provide feedback for policy gaps and revisions required
\n\u2022 Provide insights and highlight risks\/ mitigation to senior management, governance forums, and group teams based on understanding of country dynamics and MIS & analytics
\n\u2022 Manage in country or other remediation\u2019s as required to ensure capability, process, or data\/ docs are brought up to a best in class standard over time
\nGovernance
\n\u2022 Responsible for delivering effective governance for IMO in the country in compliance with applicable internal policies and external laws and regulations
\n\u2022 Ensure that the risks are clearly identified and quantified, properly tabled in the appropriate forums and appropriate RCPS are done
\n\u2022 Ensure, lead, and monitor strict adherence to regulatory requirements, best practices, and a state of ever-readiness for audit & regulatory reviews, with respect to IMO responsibilities
\n\u2022 Ensure alignment of GBS teams and processes supporting the country
\n\u2022 Senior escalation point for stakeholders on process and governance related issues in country
\n\u2022 Represent the IMO function and act as an alternate to the Country Head of CIB in the relevant governance forums
\n\u2022 Delegated authorities passed on by RHGB and Regional Head IMO wherever required
\n\u2022 Work on the mechanism to track the key governance matrices set by Business Heads viz Segment Heads, CIB &CB Heads
\n\u2022 Coordinate across network to facilitate Local and Regional network business
\nRegulatory & Business conduct
\n\u2022 Displaying exemplary conduct and live by the Group\u2019s Valued Behaviours and Code of Conduct.
\n\u2022 Taking personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, for self and managed staff. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
\n\u2022 Leading the IMO team to achieve the outcomes set out in the Bank\u2019s Conduct Principles: Financial Crime Prevention; The Right Environment.
\n\u2022 Effectively and collaboratively identifying, escalating, mitigating and resolving risk, conduct and compliance matters.
\nOur Ideal Candidate<\/p>\n
\n\u2022 Good knowledge of the region \u2013 preferably a on-the job experience in the region
\n\u2022 Strong leadership skills \u2013 preferably an experience in leadership role in CIB leading teams across countries.
\n\u2022 Good interpersonal skills in networking and influencing decisions.
\n\u2022 Good communication skills \u2013 oral, written and presentation
\n\u2022 Good product knowledge including the processes and procedures
\n\u2022 Strong project management skills \u2013 preferably a project experience in CIB<\/p>\n","protected":false},"excerpt":{"rendered":"