{"id":33863,"date":"2018-10-24T00:59:47","date_gmt":"2018-10-24T00:59:47","guid":{"rendered":"https:\/\/joblistghana.com\/?p=33863"},"modified":"2018-10-24T00:59:47","modified_gmt":"2018-10-24T00:59:47","slug":"mtn-ghana-recruitment-2018-3","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/mtn-ghana-recruitment-2018-3.html","title":{"rendered":"MTN Ghana Recruitment 2018"},"content":{"rendered":"
Manage, plan and ensure a seamless coordination of all operational activities in the Call Center, ensuring that work is done professionally and in line with laid down procedures and processes, and as directed by line manager to achieve Customer Experience efficiencies and Call Centre business targets.<\/p>\n
Job Description<\/strong><\/p>\n Job Title:\u00a0Manager, Inbound Calls<\/strong><\/p>\n Job Role<\/strong>\u00a0Key Tasks:<\/strong><\/p>\n Vendor\/Partner Management<\/strong><\/p>\n Ensure overall service efficiency and exceptional call center customer experience per MTNG CEX ambitions.<\/p>\n Education:<\/strong><\/p>\n A University Degree in the Social Sciences or a relevant field of study with analytical focus, marketing or commercial subjects.<\/p>\n Experience<\/strong><\/p>\n A minimum of 5 years relevant experience with at least 3 years in vendor management and in a supervisory role.<\/p>\n Competencies<\/strong><\/p>\n Professional\/Technical competencies:<\/strong><\/p>\n Behavioural competencies:<\/strong><\/p>\n Manage, plan and ensure a seamless coordination of all operational activities in the Call Center, ensuring that work is done professionally and in line with laid down procedures and processes,…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[176],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-8Ob","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/33863"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=33863"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/33863\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=33863"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=33863"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=33863"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
\n
\n
\n