{"id":34584,"date":"2018-11-26T08:30:18","date_gmt":"2018-11-26T08:30:18","guid":{"rendered":"https:\/\/joblistghana.com\/?p=34584"},"modified":"2018-11-26T08:30:18","modified_gmt":"2018-11-26T08:30:18","slug":"apakan-services-jobs-2018","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/apakan-services-jobs-2018.html","title":{"rendered":"Apakan Services Jobs 2018"},"content":{"rendered":"<p>The role; Customer Needs Manager will act as a liaison, provide product\/services information and resolve any emerging problems that our customer accounts\u00a0might face with accuracy and efficiency.<\/p>\n<p>The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.<\/p>\n<p><strong>Job Description<\/strong><\/p>\n<p><strong>Job Title:\u00a0Customer Needs Manager<\/strong><\/p>\n<p><strong>Responsibilities<\/strong><\/p>\n<ul>\n<li>Manage large amounts of incoming calls<\/li>\n<li>Generate sales leads<\/li>\n<li>Identify and assess customers\u2019 needs to achieve satisfaction<\/li>\n<li>Build sustainable relationships and trust with customer accounts through open and interactive communication<\/li>\n<li>Provide accurate, valid and complete information by using the right methods\/tools<\/li>\n<li>Meet personal\/customer service team\u00a0sales targets and call handling quotas<\/li>\n<li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents<\/li>\n<li>Follow communication procedures, guidelines and policies<\/li>\n<li>Take the extra mile to engage customers<\/li>\n<\/ul>\n<p><strong>Requirements<\/strong><\/p>\n<ul>\n<li>Proven customer support experience or experience as a\u00a0client service representative<\/li>\n<li>Track record of over-achieving quota<\/li>\n<li>Strong phone contact handling skills and active listening<\/li>\n<li>Familiarity with CRM systems and practices<\/li>\n<li>Customer orientation and ability to adapt\/respond to different types of characters<\/li>\n<li>Excellent communication and presentation skills<\/li>\n<li>Ability to multi-task, prioritize, and manage time effectively<\/li>\n<li>High school degree<\/li>\n<\/ul>\n<p>Core Values<\/p>\n<ul>\n<li>Communication Skills: Being able to speak with clients and potential customers in a friendly and open manner is a huge asset to an agent.<\/li>\n<li>Attention to Detail: Understanding the fine print in contracts, looking for inconsistencies and watching out for every detail will help you in your job.<\/li>\n<li>Organizational Skills: Working with multiple clients will require strong organizational skills.<\/li>\n<li>Sales Skills: Negotiating deals, persuading clients and sellers is a necessary skill for an agent.<\/li>\n<li>Listening Skills: You will need to listen to your clients\u2019 needs and work with them to close deals.<\/li>\n<\/ul>\n<p><strong>How to Apply<\/strong><\/p>\n<p>To apply, Send your CV and application letter, to naddico@prepeez.com<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The role; Customer Needs Manager will act as a liaison, provide product\/services information and resolve any emerging problems that our customer accounts\u00a0might face with accuracy and efficiency. The target is&#8230;..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[150],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-8ZO","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/34584"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=34584"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/34584\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=34584"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=34584"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=34584"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}