The incumbent in this position is responsible for assisting in the comprehensive consultation and mentoring of the Group & Event organiser under consideration of the client\u2019s detailed needs & expectations with the goal to ensure optimal utilisation and selling of the hotel\u2019s conference & sleeping rooms and revenue maximisation in compliance with Kempinski standards.
\nKempinski Hotel Gold Coast City
\nKempinski Hotel Gold Coast City \u2013 Accra is the only five-star luxury hotel offering state of the art meeting facilities and services in the city. Conveniently located in the downtown area and in close proximity to the State House, the Accra International Conference Centre and the National Theatre. The property has 269 luxury rooms (largest room size in Accra), 24 suites, a variety of F&B offerings as well as large conference facilities and the largest SPA in West Africa (opening soon), a perfect mix of categories to meet the needs of both corporate and conference visitors to the country<\/p>\n
Job Description<\/strong><\/p>\n Job Title:\u00a0Assistant Groups and Events Manager<\/strong><\/p>\n Main Responsibilities<\/strong><\/p>\n Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by the Groups and Events Manager . The incumbent in this position is responsible for assisting in the comprehensive consultation and mentoring of the Group & Event organiser under consideration of the client\u2019s detailed needs & expectations…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[85],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-93p","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/34807"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=34807"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/34807\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=34807"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=34807"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=34807"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nHandle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.
\nApply the Kempinski MICE SOP\u2019s from group enquiry to contracting.
\nEnsure the ideal and most effective utilisation of the meeting and conference rooms.
\nCarry out site inspections with potential MICE clients in coordination with the Field Sales department.
\nRealise up sell possibilities to meet and surpass Group & Event budget goals.
\nThoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.
\nAssist in creating activities to ensure ongoing maintenance of bookings.
\nAssist in the generation of proper proposals and contracts.
\nFollow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.
\nHandle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Group & Event Coordinator).
\nEnsure a proper handover of the converted business to the Groups and Events Manager \/ Group & Event Coordinator with all relevant information forwarded.
\nIntroduction of the Groups and Events Manager \/ Group & Event Coordinator to the client.
\nConduct exit interview with important customer after their event \u2013 asking for future business.
\nCross-sell to other hotels within the Kempinski Group (and GHA).
\nConduct regular competition checks.
\nReview monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximises its revenue.
\nProper maintenance of LOS\/CAN and UNC business.
\nFurther administrative tasks and other possible assigned duties.
\nPerforms any other duties as assigned to them by management
\nAdditional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
\nDesired Skills and Responsibilities
\nCollege Degree in Hospitality required,
\nPrevious experience of minimum three (3) years in luxury hotels is
\nrequired.
\nPrevious experience in Groups & Events management, Reservations
\nor Sales preferred.
\nAbility to work and communicate in a multinational environment:
\nEnglish \u2013 excellent oral and written skills
\nAdditional language \u2013 beneficial
\nStrong leadership and analytical skills
\nAbility to quickly adapt to a constantly changing market with a
\nrevenue positive effect
\nBe proactive in achieving Event & Group revenue goals
\nRelevant experience in Event & Group management. Hotel Operations
\nexperience a plus
\nAnalytical approach to problem solving and demonstrated ability to
\n\u201cthink out-side of the box
\nComputer literacy adapted to the field of Groups & Events:
\nStrong computer skills, including Microsoft Office, (Excel\/PowerPoint\/Word)
\nMicros Fidelio Opera and Sales & Catering
\nPeople Oriented
\nPassionate for European luxury
\nEntrepreneurial
\nStraightforward
\nMeet deadlines
\nHandle pressure and time constraints
\nStrong writing skills
\nExcellent listening and verbal skills
\nDisplay confidence when selling product and speaking to guests
\nAbout Kempinski
\nHoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.<\/p>\n","protected":false},"excerpt":{"rendered":"