Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.<\/p>\n
Marriott Hotels, Marriott Internationals flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.<\/p>\n
JW Marriott is part of Marriott International\u2019s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment.<\/p>\n
Job Description<\/strong><\/p>\n Job Title:\u00a0AYS Manager<\/strong><\/p>\n JOB SUMMARY<\/strong><\/p>\n Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.<\/p>\n CANDIDATE PROFILE<\/p>\n Education and Experience<\/p>\n \u2022 High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<\/p>\n OR<\/p>\n \u2022 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<\/p>\n CORE WORK ACTIVITIES<\/p>\n Leading Guest Services Teams<\/p>\n \u2022 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial\/business decision making; demonstrates honesty\/integrity; leads by example.<\/p>\n \u2022 Encourages and builds mutual trust, respect, and cooperation among team members.<\/p>\n \u2022 Serves as a role model to demonstrate appropriate behaviors.<\/p>\n \u2022 Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees\u2019 absence.<\/p>\n \u2022 Celebrates successes and publicly recognizes the contributions of team members.<\/p>\n \u2022 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<\/p>\n Maintaining Guest Services and Front Desk Goals<\/p>\n \u2022 Develops specific goals and plans to prioritize, organize, and accomplish your work.<\/p>\n \u2022 Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<\/p>\n \u2022 Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.<\/p>\n \u2022 Intervenes in any guest\/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.<\/p>\n \u2022 Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<\/p>\n \u2022 Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.<\/p>\n Ensuring Exceptional Customer Service<\/p>\n \u2022 Provides services that are above and beyond for customer satisfaction and retention.<\/p>\n \u2022 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<\/p>\n \u2022 Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<\/p>\n \u2022 Serves as a leader in displaying outstanding hospitality skills.<\/p>\n \u2022 Sets a positive example for guest relations.<\/p>\n \u2022 Responds to and handles guest problems and complaints.<\/p>\n \u2022 Empowers employees to provide excellent customer service.<\/p>\n \u2022 Observes service behaviors of employees and provides feedback to individuals.<\/p>\n \u2022 Strives to improve service performance.<\/p>\n \u2022 Provides immediate assistance to guests as requested.<\/p>\n \u2022 Ensures employees understand customer service expectations and parameters.<\/p>\n \u2022 Participates in the development and implementation of corrective action plans to improve guest satisfaction.<\/p>\n Implementing Projects and Policies<\/p>\n \u2022 Implements the customer recognition\/service program, communicating and ensuring the process.<\/p>\n \u2022 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.<\/p>\n \u2022 Manages payroll administration.<\/p>\n Conducting Human Resource Activities<\/p>\n \u2022 Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<\/p>\n \u2022 Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<\/p>\n \u2022 Participates in employee progressive discipline procedures.<\/p>\n \u2022 Uses all available on the job training tools for employees.<\/p>\n \u2022 Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.<\/p>\n \u2022 Supervises on-going training initiatives and conducts training when appropriate.<\/p>\n \u2022 Participates in the employee performance appraisal process, providing feedback as needed.<\/p>\n Additional Responsibilities<\/p>\n \u2022 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<\/p>\n \u2022 Analyzes information and evaluating results to choose the best solution and solve problems.<\/p>\n \u2022 Informs and\/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<\/p>\n \u2022 Maintains high visibility in public areas during peak times.<\/p>\n \u2022 Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.<\/p>\n \u2022 Performs Front Desk duties in high demand times.<\/p>\n Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.<\/p>\n","protected":false},"excerpt":{"rendered":" Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. 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