The position is responsible for managing all the Ghana accounts by keeping a very close liaison with VAS, Enterprise, and Technical team of all the Carriers in Ghana. Building & managing relationship with Enterprises. The Country Manager is responsible for achieving company\u2019s revenue and collection target, finalizing new deals with enterprises. New product launches with carriers, scouting for new content, maintaining relationship with current content partners, building new partners, and providing support to Kirusa operations for proper maintenance of the Kirusa platform.<\/p>\n
Job Description<\/strong><\/p>\n Job Title:\u00a0Country Manager<\/strong><\/p>\n Essential Function<\/strong><\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Accomplish the organization\u2019s objectives by working closely with the existing & new customers in Ghana<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Manage all customer accounts in Ghana.<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Responsibility of meeting revenue number as per plan submitted or agreed to internally with Kirusa management.<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Ensure introduction and implementation of voice content services at all customer<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Build strong relationship with Operators & Enterprise senior brass, and leverage relationship to achieve company targets<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Keep Sales pipe line from Enterprises above expected targets<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Close Enterprise deals as per agreed commitment.<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Coordinate with content partners for timely availability of the content<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Review the content received from partners for its quality and worthiness<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Explore and tie-up with new content partners to get new content<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Responsible for introduction of new features\/products to grow the traffic<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Make recommendation to operators on marketing activities and promotions to increase adoption and traffic<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Help operators to design marketing collaterals. Training of operators on how to promote different use cases of the services, and how to promote the service in different user segments<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Collating data from existing customers, and making presentations for sales use<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Ensure timely collection of data, invoicing, \u00a0and payment collections from customers<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Monitor and Analyze daily traffic reports for Kirusa existing services for all customers and share traffic reports with customers and\u00a0internally and use the same to alert customers in case of sudden decrease or increase in day-to-day traffic<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Help resolve technical issues related to Kirusa services with help of customer team or Kirusa operations team.<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Level 1 support for Kirusa customers in Ghana<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Ensure service uptime of 99.5% for the Kirusa platform for Kirusa services<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Provide on-site support at Kirusa customer locations in Ghana on as need basis<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Provide daily reports from all customer interactions and update status on all pending items<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Provide monthly reports to carrier and Kirusa management<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Provide all the support needed to manage activities related to Kirusa India\/ USA finance team with Kirusa Ghana accountant and manage relationship with Bank where Kirusa has accounts<\/p>\n Essential Education, Knowledge and Skills<\/strong><\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Bachelors Degree with 10 years of relevant experience with a Carrier or an Enterprise<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Minimum 5-7 years experience with telecom \/ IT products and services.<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Minimum 7-8 experience in business \/ Mktg<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Excellent written and oral communications skills<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Team management skills<\/p>\n Desired Education, Knowledge and Skills<\/strong><\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Experience working with wireless carrier (VAS team) & Enterprises<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Good understanding of messaging, social media services<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Good understanding of entertainment mobile content.<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Above average MS Office (Word, Excel, Power point) skills.<\/p>\n Working conditions<\/strong><\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Flexible working hours with at least 2-3 hours of overlap daily with US office.<\/p>\n Success Factors<\/strong><\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Commitment to meet deadlines without compromising on quality.<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Maintaining good work environment and team spirit.<\/p>\n","protected":false},"excerpt":{"rendered":" The position is responsible for managing all the Ghana accounts by keeping a very close liaison with VAS, Enterprise, and Technical team of all the Carriers in Ghana. 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