{"id":3658,"date":"2011-05-27T07:55:01","date_gmt":"2011-05-27T07:55:01","guid":{"rendered":"https:\/\/joblistghana.com\/?p=3658"},"modified":"2016-11-15T12:25:26","modified_gmt":"2016-11-15T12:25:26","slug":"ericsson-ghana-recruitment-2011-9-vacancies","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/ericsson-ghana-recruitment-2011-9-vacancies.html","title":{"rendered":"Ericsson Ghana Recruitment 2011 (9 Vacancies)"},"content":{"rendered":"

Ericsson Ghana<\/strong><\/p>\n

Ericsson is a world-leading provider of telecommunications equipment and related services to mobile and fixed network operators globally. Over 1,000 networks in more than 175 countries utilize our network equipment and 40 percent of all mobile calls are made through our systems. We are one of the few companies worldwide that can offer end-to-end solutions for all major mobile communication standards.<\/p>\n

1. Performance Reporting Engineer-00040235<\/strong><\/p>\n

\n

Description
\n<\/strong><\/span>The primary purpose is to take full responsibility for the generation of all types of performance reports and daily\/weekly\/monthly operational reports within the scope of work delegated by work area responsible<\/p>\n

PRINCIPAL ACCOUNTABILITIES
\n<\/strong><\/span><\/p>\n

    \n
  • Measure the network performance and KPIs.<\/li>\n
  • Generation of Performance reports on routine basis.<\/li>\n
  • Generation of operational reports on routine basis.<\/li>\n
  • Recognizing the improvement areas for operational performance development.<\/li>\n
  • Identifying the root cause for network performance degradation.<\/li>\n
  • Recognizing the area of exclusions for network performance degradation.<\/li>\n
  • Raising trouble ticket to concerned department for the identified problems which leads\/ may lead to performance degradation.<\/li>\n
  • Preparing the monthly performance dash-board and sharing with FMD manager for the distribution.<\/li>\n<\/ul>\n

     <\/p>\n<\/div>\n

    \n

    Required Skills or Experience<\/strong><\/p>\n<\/div>\n

      \n
    • University degree in Electrical\/Electronic Engineering, Telecommunications, Computer Science, Civil Engineering or equivalent experience in a related discipline.<\/li>\n
    • At least 3-5 years experience in telecoms, particularly in a performance reporting, performance tools support<\/li>\n
    • Programming and software development knowledge is an advantage<\/li>\n
    • Deep knowledge of\u00a0 customer network and infrastructure will be a key advantage<\/li>\n
    • Highly developed business and human competencies<\/li>\n<\/ul>\n

       <\/p>\n

       <\/p>\n

      2.\u00a0Field Engineer-00040242<\/strong><\/p>\n

      \n

      JOB PURPOSE
      \n<\/span><\/strong>The purpose of MS field technician role is to perform the following field activities: corrective and preventive maintenance, planned work as well as provisioning of Multi-Customer, Multi Technology networks\u00a0
      \n<\/strong>
      \nPRINCIPAL ACCOUNTABILITIES
      \n<\/strong><\/span><\/p>\n

        \n
      • The Field Technician is working with Service\/Resource layer activities associated to Infrastructure and Readiness-Fulfillment and Assurance.<\/li>\n
      • The Field Technician must provide 1st level resolution during site disturbances and required corrective activities.<\/li>\n
      • The Field Technician is responsible for the On-site Field Operations activities of the services(s) and\/or resource elements in the Network, within his\/her Functional Skill(s).<\/li>\n
      • The Field Technicians shall be aware of contractual SLA requirements on a customer by customer basis; Achieve correct level of first time resolution of work within contract SLA and be committed to strive and complete all work assigned within SLA timescales and to adhere to established procedures and quality standards.<\/li>\n
      • The Field Technicians shall participate in a 24 x 7 x 365 callout Rota, and they have to work out of hours\/out of area to support reactive and planned work requests.<\/li>\n
      • Field Technicians works under guidance of MS Engineer and\/or MS Technicians and follows pre-prepared Work Instructions, Procedures and\/or routines and also demonstrate proactive self-development in order to ensure ability to work across multiple customer networks and equipment.<\/li>\n
      • Field Technician replaces faulty assets in the network equipments, fills in the trouble reports and sends the faulty spares to the repair centers.<\/li>\n<\/ul>\n

         <\/p>\n<\/div>\n

        \n

        Required Skills or Experience<\/strong><\/p>\n<\/div>\n

          \n
        • Technical Diploma or University degree in Electrical\/Electronic Engineering, Telecommunications, Computer Science or equivalent experience in a related discipline.<\/li>\n
        • At least 2-5 years experience in telecoms, particularly in a field operations and maintenance<\/li>\n
        • Deep knowledge of customer network and infrastructure will be a key advantage<\/li>\n
        • Moderately developed business and human competencies<\/li>\n<\/ul>\n

           <\/p>\n

           <\/p>\n

          3.\u00a0Optimization Engineer-00040238<\/strong><\/p>\n

          \n

          To secure clear responsibility for the network optimization and capacity control areas of the Customer network \/ from a multi\u00a0 domain perspective (RAN (2G&3G), CORE, TRX,IN), according to contractual requirements and Ericsson strategy<\/p>\n

          PRINCIPAL ACCOUNTABILITIES<\/strong><\/span><\/p>\n

            \n
          • Parameters tuning & performance monitoring BSC & Cell level for new and existing sites<\/li>\n
          • Troubleshooting for problematic sites & handling customer complaints<\/li>\n
          • Provide management with optimization reports of Radio\/Core\/Transmission\/IN VAS Network performance and \/ or other performance reports applicable to the\u00a0 service delivery on a scheduled basis per vendor area<\/li>\n
          • Define Network routines, schedules and reporting based on goals and priorities defined<\/li>\n
          • Planning & Coordination of work for Network based on main goals and priorities defined by operations management<\/li>\n
          • Responsible for Dimensioning and Capacity Management together with D&P team<\/li>\n
          • Responsible for network capacity monitoring\u00a0 (based on traffic FC, network build-out etc)<\/li>\n
          • Support and execute on network tuning and optimization Guidelines<\/li>\n
          • Neighbor relation optimization guidelines<\/li>\n
          • Analysis of Network Quality & Performance<\/li>\n
          • Responsible for developing KPI’s<\/li>\n
          • Implementation Management (acceptance management, quality control of deliveries in customer network)<\/li>\n<\/ul>\n

             <\/p>\n<\/div>\n

            \n

            Required Skills or Experience<\/strong><\/p>\n<\/div>\n

              \n
            • University degree in Electrical\/Electronic Engineering, Telecommunications, Computer Science or equivalent experience in a related discipline.<\/li>\n
            • At least 3-5 years technical experience in telecoms, particularly in a planning and design strategy environment<\/li>\n
            • Senior subject matter expertise on operator network and understanding<\/li>\n
            • Deep knowledge of customer network and infrastructure will be a key advantage<\/li>\n
            • Highly developed business and human competencies<\/li>\n<\/ul>\n

               <\/p>\n

               <\/p>\n

              4.\u00a0Service Desk Engineer-00040223<\/strong><\/p>\n

              \n

              JOB PURPOSE
              \n<\/strong><\/span>To act as first level support, preparation and consolidation of all changes performed in Service Management area, ensuring the fault management process & methods are adhered to by performing a technical impact analysis of every incident & escalating to relevant work groups<\/p>\n

              PRINCIPAL ACCOUNTABILITIES<\/strong><\/span><\/p>\n

                \n
              • FO Service Desk Technician is responsible for handling from reception until closure of the Trouble Tickets and Service Requests from Customer and assure the time restoration within SLA<\/li>\n
              • Correctly assign incidents to the right group, following processes and procedures<\/li>\n
              • Follow-up on incidents registered but not solved, escalated, referred or cleared but not closed<\/li>\n
              • Creates TT in the system based on emails or telephones received<\/li>\n
              • Working with the application for trouble ticket management<\/li>\n
              • Produces documentation and solves defined problems, log and solve standard problems, interacts with other FO Engineers or Technicians, customer technical staff and other groups within Service Delivery organization<\/li>\n
              • Registration and transfer of non technical issues to Delivery Manager: the FO Service Desk Technician shall also forward questions or requests for quotations regarding not contracted services to the Ericsson Delivery Management (EDM)<\/li>\n
              • Provide phone communication and written communication skills at a standard level and fluent in English & French<\/li>\n
              • Willing to learn as she\/he progresses in her\/his position and as she\/he is faced with new questions and situations<\/li>\n
              • Expected to stay abreast of current news, system information, changes and updates relevant to our user community<\/li>\n<\/ul>\n

                 <\/p>\n<\/div>\n

                \n

                Required Skills or Experience<\/strong><\/p>\n<\/div>\n

                  \n
                • University degree in Electrical\/Electronic Engineering, Telecommunications, Computer Science, or equivalent experience in a related discipline.<\/li>\n
                • Experience in shift related work (Front office shift duties)<\/li>\n
                • At least 1-3 years experience in telecoms, particularly in a field operations and maintenance<\/li>\n
                • Deep knowledge of customer network and infrastructure will be a key advantage<\/li>\n
                • Fluent in written and spoken English.<\/li>\n
                • Flexible and responsive to changing work patterns and demands.<\/li>\n
                • Open approach to solving problems and dealing with new proposals.<\/li>\n
                • Thorough and methodical approach to work.<\/li>\n
                • Able to work to tight time scales.<\/li>\n
                • Good knowledge in Access-, Core, Transport, Service Layer and Revenue management Networks.<\/li>\n
                • Good knowledge about field operation processes and interfaces, with understanding of network implementation \/ integration processes.<\/li>\n<\/ul>\n

                   <\/p>\n

                   <\/p>\n

                  5.Front Office Engineer-00040228 <\/strong><\/p>\n

                  \n

                  JOB PURPOSE
                  \n<\/span><\/strong>The primary purpose is to take full responsibility for service alarm monitoring and alarm management for all network services, 1st level fault restoration and configuration management of the network within the scope of work delegated by work area responsible Shift Leader\/ Incident Manager.<\/p>\n

                  PRINCIPAL ACCOUNTABILITIES
                  \n<\/strong><\/span><\/p>\n

                    \n
                  • 1st Level service quality surveillance and alarm handling.<\/li>\n
                  • 1st Level service problem restoration.<\/li>\n
                  • Preventive service maintenance.<\/li>\n
                  • Executing system configuration changes as per given right.<\/li>\n
                  • Trouble Ticket Handling.<\/li>\n
                  • Work Order Handling.<\/li>\n
                  • Change Request handling.<\/li>\n
                  • Report Handling.<\/li>\n
                  • Configuration management of network elements and assigned nodes<\/li>\n
                  • System back up of nodes.<\/li>\n
                  • Resolution of subscriber complaints and root cause analysis.<\/li>\n
                  • Coordinating with the interfaces for the Implementation of new products and testing<\/li>\n<\/ul>\n

                     <\/p>\n<\/div>\n

                    \n

                    Required Skills or Experience<\/strong><\/p>\n<\/div>\n