Are you passionate about turning an unhappy customer into a satisfied one in a Multinational company that grants you a global learning opportunity? We have an opportunity for you. We are looking for a Customer friendly person to manage the Supply Chain of our clients and keep them satisfied while getting exposure to a host of opportunities on a global scale.<\/p>\n
Job Description<\/strong><\/p>\n Job Title:\u00a0Customer Service Agent<\/strong><\/p>\n We offer<\/strong><\/p>\n \u2022 We offer you exciting opportunities to work with a variety of Supply Chain Management Customers at the mega-carrier company-Maersk. Key responsibilities<\/strong><\/p>\n \u2022 Focus on the key customer service drivers: customer service mind-set; timely delivery cargo; proactive notification about the delivery status; exceptional management; efficient claim handling We are looking for<\/strong><\/p>\n \u2022 A first degree Are you passionate about turning an unhappy customer into a satisfied one in a Multinational company that grants you a global learning opportunity? We have an opportunity for you. We…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[150],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-9yi","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/36722"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=36722"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/36722\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=36722"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=36722"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=36722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n\u2022 International and challenging working environment which enhance your capabilities
\n\u2022 Exposure to multinational environment\/culture.
\n\u2022 Enhancing personal skills.
\n\u2022 Soft skills such as turning complaints into opportunities, handling difficult customers, and managing customers\u2019 expectations.
\n\u2022 Team work, cross-functional management, & cross-cultural management.
\n\u2022 Successful candidate will also be exposed to new tools that enhance collaboration across the globe and an understanding of creating sustainable value for customers.<\/p>\n<\/div>\n
\n\u2022 Communicating with origin, destination, clients, and client\u2019s factories.
\n\u2022 Create and maintain client\u2019s SOP, IOP (Internal Operating Procedures) and QRG (Quick Reference Guidance).
\n\u2022 Takes the initiative to understand the customers business into details to provide a tailor-made delivery solution that supports the customers production needs<\/p>\n<\/div>\n
\n\u2022 Must have a Customer Centric and Proactive Mindset
\n\u2022 Fluent in English both written and verbal communication. Proficiency in French will be an added advantage
\n\u2022 MS office \u2013 especially MS Excel, Word, Outlook and PowerPoint
\n\u2022 Good in problem solving skill with an open mind to go the extra mile.
\n\u2022 Must be able to accept changes and come up with agile solutions
\n\u2022 Able to work in teamwork & collaborative environment.
\n\u2022 SCM Business understanding
\n\u2022 Must be an effective time manager and work under little or no supervision
\n\u2022 Experience in Freight Forwarding or Supply Chain Management would be an added advantage<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"