{"id":38050,"date":"2019-04-01T04:44:44","date_gmt":"2019-04-01T04:44:44","guid":{"rendered":"https:\/\/joblistghana.com\/?p=38050"},"modified":"2019-04-01T04:44:44","modified_gmt":"2019-04-01T04:44:44","slug":"gn-life-assurance-co-ltd-vacancies-2019","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/gn-life-assurance-co-ltd-vacancies-2019.html","title":{"rendered":"GN Life Assurance Co. LTD Vacancies 2019"},"content":{"rendered":"

Job Description<\/strong><\/p>\n

JOB TITLE:\u00a0CUSTOMER SERVICE OFFICER<\/strong>
\nREPORTS TO:\u00a0MANAGER-IN-CHARGE OF CUSTOMER SERVICE<\/strong>
\nLOCATION:\u00a0HEAD OFFICE<\/strong><\/p>\n

JOB PURPOSE:<\/strong><\/p>\n

\u2022 Customer service officer makes sure that the needs of their customers are being satisfied.
\n\u2022 The aim is to provide excellent customer service and to promote this idea throughout the organization.
\n\u2022 You may work at various levels, from head office to the front-end of the business and in most cases will be:<\/p>\n

KEY RESPONSIBILITIES:<\/strong><\/p>\n

\u2022 Take ownership of customer issues and follow problems through to resolution;
\n\u2022 Improve customer service experience, measure customer satisfaction and create engaged customers that will facilitate organic growth;
\n\u2022 Ensure benefits payment (refunds, maturity and partial withdrawal) and clients issues are resolved within timelines set in the company\u2019s manual and also within regulatory timelines;
\n\u2022 Assist in developing and improving customer service procedures, policies and standards for your organization or department
\n\u2022 Analyzing statistics or other data to determine the level of customer service the organization is providing on weekly, monthly, quarterly and annual basis.
\n\u2022 Mentor and develop customer service staff by creating an environment where they can excel through encouragement and empowerment.
\n\u2022 Developing feedback or complaints procedures for customers to use
\n\u2022 Any other duties assigned.<\/p>\n

Qualification Required & Experience<\/strong><\/p>\n

EDUCATION AND WORK EXPERIENCE:<\/p>\n

\u2022 Bachelor\u2019s Degree or equivalent
\n\u2022 Minimum 2 years of relevant customer experience in insurance
\n\u2022 Being part of a professional body is a plus. i.e. CII, CIM, etc
\n\u2022 Position may be required to travel to, and assist other domestic sites.<\/p>\n

SKILLS AND ABILITIES:<\/strong><\/p>\n

\u2022 Demonstrated strong verbal and written communication skills.
\n\u2022 Strong PC skills using MS office software
\n\u2022 Strong presentation, facilitation, and consultation skills.
\n\u2022 Must be a strong team player
\n\u2022 Good understanding of the Ghanaian Insurance Act.<\/p>\n

Location:<\/strong>\u00a0Accra<\/p>\n

How to Apply<\/strong><\/p>\n

All interested applicants should submit their current CVs to:\u00a0jobopen2019@gmail.com<\/strong><\/p>\n

Closing Date:<\/strong>\u00a020 April, 2019<\/p>\n","protected":false},"excerpt":{"rendered":"

Job Description JOB TITLE:\u00a0CUSTOMER SERVICE OFFICER REPORTS TO:\u00a0MANAGER-IN-CHARGE OF CUSTOMER SERVICE LOCATION:\u00a0HEAD OFFICE JOB PURPOSE: \u2022 Customer service officer makes sure that the needs of their customers are being satisfied……<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[150],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-9TI","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/38050"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=38050"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/38050\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=38050"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=38050"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=38050"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}