Job Description<\/strong><\/p>\n Job Title:\u00a0Customer Team Executive<\/strong><\/p>\n Responsible for customer issue resolution on operational issues. First point of contact when issues arise from physical inland transportation or when proactive notification is to be made from changes in transport plan to the customer. The team will capture and be the voice of Customer and make sure instant issue resolution takes place \u2013closely governed with Customer Service and Execution by use of standard tools (CM, myphone, Intermodalview, track and trace, etc.)<\/p>\n We offer Key responsibilities We are looking for Responsible for customer issue resolution on operational issues. First point of contact when issues arise from physical inland transportation or when proactive notification is to be made from changes in transport plan to the customer. The team will capture and be the voice of Customer and make sure instant issue resolution takes place \u2013closely governed with Customer Service and Execution by use of standard tools (CM, myphone, Intermodalview, track and trace, etc.)<\/p>\n We offer Key responsibilities We are looking for We offer<\/strong><\/p>\n
\nAn Opportunity to work in a dynamic and enegetic multinational environment .
\nSharper your stakholder management skill
\nCore undetstanding of end to end logistics.
\nInprove knowledge of the shipping industry.<\/p>\n
\n\u2022 First point of contact for issues arising from physical inland transportation
\n\u2022 Proactive notification to customer for changes in transport plan or ETA deviations with viable alternative solution within stipulated timeframe
\n\u2022 Evaluate cases\/issues and capture voice of the customer to make sure instant resolution takes place
\n\u2022 Team promptly attend phone calls (if applicable) received from customers\/vendors and address concerns
\n\u2022 Actively engages with Customer Service and Intermodal vendors for workable solutions and timely resolution of issues
\n\u2022 Ensure alternatives provided are aligned with rules and regulation includinglocal policies
\n\u2022 Be wary of the customers\u2019 businesses, so that proposed solutions are compatible with customers requirement
\n\u2022 Be cognizant of segmented customer requirements and proposesolutions accordingly
\n\u2022 Build good relationship with the customers and confidence in ourIntermodal product
\n\u2022 Capture and be Voice of Customer frequently and provide feedback to the team to improve inland delivery performance and experience
\n\u2022 Identify recurring issues in Intermodal delivery performance and initiate steps to address root cause
\n\u2022 Identify process gaps, contribute to improvement opportunities and be actively involved in working on agreed improvement actions
\n\u2022 Keep cost of non-conformance to the minimum by providing alternate solution and converting demanding situation into pleasant experience for customers
\n\u2022 Ensure all relevant costs are timely updated in Intermodal systems and ensure charges are passed on to customer
\n\u2022 Check for additional business opportunities on satisfactory resolution of issues
\n\u2022 Handle system updates and customer requests in accordance with defined processes
\n\u2022 Share best practices and knowledge within the team<\/p>\n
\n\u2013 2-3 of experience in the customer service field preferably in Airfreight.
\n\u2013 Good interpersonal and communication skills.
\n\u2013 Good organizational skills with understanding of prioritization.
\n\u2013 Ability to work under pressure keeping quality in focus.
\n\u2013 Energetic, well -organized, self-initiated and coordination skill.
\n\u2013 Problem solving skills with focus on customer satisfaction and attention to details.
\n\u2013 Knowledge of Microsoft office \u2013 Word , Excel and PowerPoint.<\/p>\n
\nAn Opportunity to work in a dynamic and enegetic multinational environment .
\nSharper your stakholder management skill
\nCore undetstanding of end to end logistics.
\nInprove knowledge of the shipping industry.<\/p>\n
\n\u2022 First point of contact for issues arising from physical inland transportation
\n\u2022 Proactive notification to customer for changes in transport plan or ETA deviations with viable alternative solution within stipulated timeframe
\n\u2022 Evaluate cases\/issues and capture voice of the customer to make sure instant resolution takes place
\n\u2022 Team promptly attend phone calls (if applicable) received from customers\/vendors and address concerns
\n\u2022 Actively engages with Customer Service and Intermodal vendors for workable solutions and timely resolution of issues
\n\u2022 Ensure alternatives provided are aligned with rules and regulation includinglocal policies
\n\u2022 Be wary of the customers\u2019 businesses, so that proposed solutions are compatible with customers requirement
\n\u2022 Be cognizant of segmented customer requirements and proposesolutions accordingly
\n\u2022 Build good relationship with the customers and confidence in ourIntermodal product
\n\u2022 Capture and be Voice of Customer frequently and provide feedback to the team to improve inland delivery performance and experience
\n\u2022 Identify recurring issues in Intermodal delivery performance and initiate steps to address root cause
\n\u2022 Identify process gaps, contribute to improvement opportunities and be actively involved in working on agreed improvement actions
\n\u2022 Keep cost of non-conformance to the minimum by providing alternate solution and converting demanding situation into pleasant experience for customers
\n\u2022 Ensure all relevant costs are timely updated in Intermodal systems and ensure charges are passed on to customer
\n\u2022 Check for additional business opportunities on satisfactory resolution of issues
\n\u2022 Handle system updates and customer requests in accordance with defined processes
\n\u2022 Share best practices and knowledge within the team<\/p>\n
\n\u2013 2-3 of experience in the customer service field preferably in Airfreight.
\n\u2013 Good interpersonal and communication skills.
\n\u2013 Good organizational skills with understanding of prioritization.
\n\u2013 Ability to work under pressure keeping quality in focus.
\n\u2013 Energetic, well -organized, self-initiated and coordination skill.
\n\u2013 Problem solving skills with focus on customer satisfaction and attention to details.
\n\u2013 Knowledge of Microsoft office \u2013 Word , Excel and PowerPoint.<\/p>\n