Protea Hotels by Marriott\u00ae is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 90 hotels across South Africa, Zambia, Nigeria, Namibia, Ghana, Tanzania, and Uganda. If you have a passion for delivering every guest personalized service experience and desire to be part of the \u2018Coolest Hotel Brand in South Africa\u2019, join the Protea Hotels by Marriott\u00ae team today!<\/p>\n
Job Description<\/strong><\/p>\n Job Title:\u00a0Chief Security Officer<\/strong><\/p>\n JOB SUMMARY<\/b><\/p>\n Assists with security operations management on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. This role focuses on maintaining a safe and secure environment for guests, employees and hotel assets by managing security policies, logs, certifications and documents required by law and Standard Operating Procedures.<\/p>\n CANDIDATE PROFILE<\/b><\/p>\n Education and Experience<\/b><\/p>\n \u2022 High school diploma or GED; 2 years experience in the security\/loss prevention or related professional area.<\/p>\n OR<\/p>\n \u2022 2-year degree from an accredited university in Criminal Justice or related major; no work experience required.<\/p>\n CORE WORK ACTIVITIES<\/b><\/p>\n Managing Security Operations<\/b><\/p>\n \u2022 Assists in the development and implementation of emergency procedures.<\/p>\n \u2022 Recommends follow-up action for security breaches.<\/p>\n \u2022 Conducts investigation of all losses of property assets and refers to proper management for disposition.<\/p>\n \u2022 Complies with all Corporate Security safety and security management guidelines and procedures.<\/p>\n \u2022 Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.<\/p>\n \u2022 Conducts periodic patrols of the entire property and parking areas.<\/p>\n \u2022 Recognizes success across areas of responsibility.<\/p>\n \u2022 Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<\/p>\n \u2022 Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.<\/p>\n \u2022 Implements action plans to monitor and control risk.<\/p>\n \u2022 Keeps abreast of local criminal activity as it may impact property.<\/p>\n \u2022 Maintains required reports and documentation regarding patrols of property and parking areas.<\/p>\n \u2022 Inspects all security equipment and verify that it is fully functioning.<\/p>\n \u2022 Provides means for obtaining necessary medical attention on a timely basis.<\/p>\n \u2022 Participates in hourly employee performance appraisals according to Standard Operating Procedures.<\/p>\n \u2022 Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.<\/p>\n \u2022 Maintains first aid and CPR certifications required for Security officers.<\/p>\n \u2022 Implements local authority requirement for security and safety.<\/p>\n Security Team Communication<\/b><\/p>\n \u2022 Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<\/p>\n \u2022 Utilizes interpersonal and communication skills to influence and encourage others; advocates sound financial\/business decision making; demonstrates honesty\/integrity:<\/p>\n \u2022 Solicits employee feedback, utilizes an \u201copen door\u201d policy and reviews employee satisfaction results to identify and address employee problems or concerns.<\/p>\n \u2022 Serves as a role model to demonstrate appropriate behaviors.<\/p>\n Providing and Ensuring Exceptional Customer Service<\/b><\/p>\n \u2022 Exemplifies excellent customer service and creates a positive atmosphere for guest relations.<\/p>\n \u2022 Meets quality standards and customer expectations on a daily basis.<\/p>\n \u2022 Provides services that are above and beyond for customer satisfaction and retention.<\/p>\n Conducting Human Resources Activities<\/b><\/p>\n \u2022 Assists in minimizing the cost of accident claims through aggressive claims management.<\/p>\n \u2022 Brings issues to the attention of Human Resources as necessary.<\/p>\n \u2022 Strives to improve service performance.<\/p>\n \u2022 Administers property policies fairly and consistently.<\/p>\n Additional Responsibilities<\/b><\/p>\n \u2022 Analyzes information and evaluates results to choose the best solution and solve problems.<\/p>\n \u2022 Develops and maintains a working relationship with local law enforcement authorities.<\/p>\n \u2022 Informs and\/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<\/p>\n \u2022 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<\/p>\n \u2022 Provides guidance in setting health and safety policies and standards.<\/p>\n \u2022 Coordinates with Event Sales for VIP escort and media control for large events.<\/p>\n \u2022 Performs other reasonable job duties as assigned by manager.<\/p>\n Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.<\/p>\n","protected":false},"excerpt":{"rendered":" Protea Hotels by Marriott\u00ae is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 90 hotels across South Africa,…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[56],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-asO","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/40226"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=40226"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/40226\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=40226"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=40226"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=40226"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}