{"id":40312,"date":"2019-07-15T08:36:07","date_gmt":"2019-07-15T08:36:07","guid":{"rendered":"https:\/\/joblistghana.com\/?p=40312"},"modified":"2019-07-15T08:36:07","modified_gmt":"2019-07-15T08:36:07","slug":"british-council-vacancies-2019","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/british-council-vacancies-2019.html","title":{"rendered":"British Council Vacancies 2019"},"content":{"rendered":"<p>The British Council is the UK\u2019s international organization for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with \u2013 changing lives by creating opportunities, building connections and engendering trust.<\/p>\n<p>We work with over 100 countries across the world in the fields of arts and culture, English language, education, and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.<\/p>\n<p><strong>Job Description<\/strong><\/p>\n<p><strong>Job Title:\u00a0Customer Services Advisor\u00a0<\/strong><\/p>\n<p><b>The Role\u00a0<\/b><\/p>\n<p><b>Customer Services and Sales Advisor<\/b><\/p>\n<p>We are looking to hire a dynamic and detail-oriented individual to join our Customer Service Team, To deliver a positive experience to British Council customers and clients by delivering an effective, efficient, quality driven and integrated response on the full range of British Council activities and services delivered in Ghana<\/p>\n<p><b>The Opportunity\u00a0<\/b><br \/>\nThis post will involve the day to day management of all the Customer Service-related tasks at the British Council office in Accra. The post holder will be accountable for the delivery of high-quality customer service to all customers and clients to the standards prescribed in the British Council Customer Service Framework (CSF)<\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Handling and supervision of all inquiries related to British Council activity in Ghana.<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 To work as a member of a team of Customer Service Advisors, on a rota basis, to ensure that the operator and the front desk is covered during working hours<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Update and place announcements and advertisements on the notice boards ensuring information remain up-to-date<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Apply active listening with customers and use the information gained to improve relationships ensuring appropriate information is shared across the organization<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 To build a strong relationship with parents and young learners and become the focal point for young learners within the Customer Service team.<\/p>\n<p><b>Requirements\u00a0<\/b><br \/>\nWe are looking for someone with:<\/p>\n<ul>\n<li>A degree level education, professional qualification in a related field would be an advantage<\/li>\n<li>Experience handling customers and inquiries in a service environment and providing service within quality standards.<\/li>\n<li>Highly organized and deadline-oriented abilities<\/li>\n<li>Experience in managing\/supervising a group of people to achieve a specific purpose<\/li>\n<li>High level of accuracy and attention to detail.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The British Council is the UK\u2019s international organization for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We&#8230;..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[1],"tags":[2027],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-auc","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/40312"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=40312"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/40312\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=40312"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=40312"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=40312"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}