To manage and supervise all Branch activities within the Bank\u2019s policy ensuring the branch delivers reliable, quality and timely services to clients at the least cost whilst delivering Branch sales targets and maximizing customer service standards<\/p>\n
Job Description<\/strong><\/p>\n Job Title:\u00a0Branch Manager<\/strong><\/p>\n DIMENSIONS<\/p>\n \uf0b7 Limitless approval authority of cheques paid out.<\/p>\n \uf0b7 Number of staff supervised<\/p>\n \uf0b7 Branch turnover sales and profit targets<\/p>\n \uf0b7 Branch Operations Budgets<\/p>\n \uf0b7 Branch Customer Service standards<\/p>\n KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED<\/p>\n \uf0b7 At least 6 years of working experience in Banking Operations and specifically in Branch Operations. \uf0b7 Minimum first degree\/professional qualification<\/p>\n \uf0b7 Excellent sales abilities essential for achieving Branch Sales target<\/p>\n \uf0b7 Excellent multicultural awareness and management skills, essentially people person<\/p>\n \uf0b7 Detailed working knowledge of processes and controls in all core banking activities<\/p>\n \uf0b7 Good communication and interpersonal skills<\/p>\n \uf0b7 The high degree of team building and supervisory skills<\/p>\n KEY RESULT AREAS<\/p>\n \uf0b7 To maximize profit and to supervise the operations of the Branch in conformity with the bank\u2019s operational manual<\/p>\n To deliver sales targets of the Branch<\/p>\n \uf0b7 To ensure that all sections within the Branch functions run efficiently to meet service standards for both internal and external customers<\/p>\n \uf0b7 To establish and review key operational risk indicators and formulate action plans to minimize the Branch\u2019s exposure to fraud and losses<\/p>\n \uf0b7 To establish operational goals which are challenging in the improvement of :<\/p>\n -Operational Cost<\/p>\n -Service Quality<\/p>\n -Controls<\/p>\n -Customer Service<\/p>\n \uf0b7 To check and control hygiene of the Branch, working and safety conditions and oversee premises, building, equipment, and Branch security<\/p>\n \uf0b7 To be responsible for the re-engineering of the branch processes to improve customer service and cost-effectiveness and control of performance targets.<\/p>\n \uf0b7 Ensure that effective documentation is in place, in the form of user quotes and branch operating instructions, for existing systems and future systems.<\/p>\n \uf0b7 To ensure that the Branch does not obtain an adverse audit grade.<\/p>\n \uf0b7 To ensure that the Branch suspense accounts are always balanced<\/p>\n \uf0b7 To be responsible for the appraisal of operations staff in the Branch<\/p>\n \uf0b7 Keep abreast of local competitors activity and make recommendations on internal pricing, promotion, and product policies<\/p>\n \uf0b7 Any other duties that will be assigned by the Head of Domestic Operations.<\/p>\n PEOPLE MANAGEMENT<\/p>\n \uf0b7 Supervises immediate team members to ensure that time, quality and other set standards are achieved<\/p>\n \uf0b7 Interprets Conditions of Service to immediate team members<\/p>\n \uf0b7 Appraises the performance of immediate team members and reviews those for lower-level staff \uf0b7 Identifies training needs of immediate team members and recommends appropriate training for them.<\/p>\n Administers disciplinary measures to immediate team members in accordance with the Bank\u2019s disciplinary code and procedures<\/p>\n RISK AND CONTROL<\/p>\n \uf0b7 Ensure all accounts opened are KYC compliant or appropriate escalations have been followed<\/p>\n \uf0b7 Take part in all annual mandatory refresher training organized by Compliance<\/p>\n \uf0b7 Report all suspicious or fraudulent activities to Compliance or via whistle-blowing toll-free line.<\/p>\n \uf0b7 Regular review of risk and control activities in the branches to ensure compliance with the Bank\u2019s risk and control framework<\/p>\n \uf0b7 Work with branch operations to embed risk & control mindset through regular snap checks and monitoring<\/p>\n \uf0b7 Own audit closure activities for the region<\/p>\n COMMUNICATIONS AND WORKING RELATIONSHIPS<\/p>\n \uf0b7 Head, Domestic Operations<\/p>\n \uf0b7 Director, Retail Banking<\/p>\n \uf0b7 Director, Banking Operations<\/p>\n \uf0b7 Deputy Managing Director<\/p>\n \uf0b7 Managing Director<\/p>\n \uf0b7 Peers in industry<\/p>\n \uf0b7 External auditors<\/p>\n \uf0b7 Central Bank<\/p>\n Risk and Compliance<\/p>\n \uf0b7 Ensure prompt and adequate compliance responses to Sanctions and AML\/CFT inquiries sent in by the Compliance department<\/p>\n \uf0b7 Take part in all annual mandatory refresher training organized by Compliance<\/p>\n \uf0b7 Report all suspicious or fraudulent activities to Compliance or via whistle-blowing toll-free line.<\/p>\n Information Security Responsibilities<\/p>\n \uf0b7 Abide by the bank\u2019s ISMS (Information Security Management Systems) policies and procedures Safeguard the bank\u2019s information assets in accordance with its ISMS policies and procedures.<\/p>\n","protected":false},"excerpt":{"rendered":" To manage and supervise all Branch activities within the Bank\u2019s policy ensuring the branch delivers reliable, quality and timely services to clients at the least cost whilst delivering Branch sales…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[31],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-aQj","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/41683"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=41683"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/41683\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=41683"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=41683"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=41683"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}