Kempinski Hotel Gold Coast City \u2013 Accra is the only five-star luxury hotel offering state of the art meeting facilities and services in the city. Conveniently located in the downtown area and in close proximity to the State House, the Accra International Conference Centre and the National Theatre. The property has 269 luxury rooms (largest room size in Accra), 24 suites, a variety of F&B offerings as well as large conference facilities and the largest SPA in West Africa (opening soon), a perfect mix of categories to meet the needs of both corporate and conference visitors to the country
\nDuty Manager<\/p>\n
Under the guidance of the Front Office Manager assess, evaluate and ensure that long-term and short-term of the department are met. Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests.
\nDirect and manage Front Office in absence of the Front Office Manager, respectively Assistant Front Office Manager.<\/p>\n
Job Description<\/strong><\/p>\n Job Title:\u00a0Duty Manager<\/strong><\/p>\n Main Responsibilities<\/strong><\/p>\n \u2022 Ensures the smooth running of the operations on a day to day basis and in a pro active manner. Desired Skills and Qualifications About Kempinski<\/p>\n Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realize their full potential.<\/p>\n Embrace an experience as individual as you are!<\/p>\n","protected":false},"excerpt":{"rendered":" Kempinski Hotel Gold Coast City \u2013 Accra is the only five-star luxury hotel offering state of the art meeting facilities and services in the city. Conveniently located in the downtown…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[176],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-aYH","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/42203"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=42203"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/42203\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=42203"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=42203"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=42203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n\u2022 Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.
\n\u2022 Support and assist all Front Office sections.
\n\u2022 Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.
\n\u2022 Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.
\n\u2022 Check all correspondence of the day\u2019s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
\n\u2022 Control room availability for walk-ins and establishe accountability for guests departure dates and times.
\n\u2022 Follow up with Housekeeping any unresolved room discrepancies.
\n\u2022 Maintain reservation procedures, same day arrivals.
\n\u2022 Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
\n\u2022 Check all billing instructions and guest credit for accuracy. Follow up and resolve
\nrelated issues.
\n\u2022 Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
\n\u2022 Ensures that all departmental information is kept accurately and up to date.
\n\u2022 Promotes in house sales and facilities to maximize hotel revenues.
\n\u2022 Understand and carries out duties in line with Hotel Emergency Procedures.
\n\u2022Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
\n\u2022Inspects guestrooms on a daily basis.
\n\u2022 Co-ordinates\/Assists security personnel in all related matters.
\n\u2022 Responds promptly to any operational requests from Front Office and other hotel departments.
\n\u2022 Attends to referred and unsolved problematic situations.
\n\u2022 Co-ordinates and assists with accommodation and transportation of guests in overbooked situations.
\n\u2022 Completes VIP, delegations and group leaders welcome and farewell as appropriate.
\n\u2022 Conduct efficient hand-over with coming Manager.<\/p>\n
\n\u2022 Bachelor Degree in Hospitality Management or related field or MBA
\nMinimum five (5) years in Front Office Supervisory
\n\u2022 Ability to work and communicate in a multinational environment
\n\u2022 English \u2013 excellent oral and written skills
\n\u2022 Minimum 5 years Front Office Supervisory position
\n\u2022 Preferably as Section Head in 5 star property.
\n\u2022 Proven track record with good progression.
\n\u2022 Mature & Customer focused.
\n\u2022 Additional language \u2013 beneficial
\n\u2022 Supervisory skills
\n\u2022 Luxury Hotel Experiences
\n\u2022 People Oriented
\n\u2022 Passionate for European luxury
\n\u2022 Good Communication skills
\n\u2022 Ability to establish and retain effective working relationships with hotel staff and clients\/vendors.
\n\u2022 Ability to identify and delegate tasks effectively.
\n\u2022 Excellent organisational and time management skills.
\n\u2022 Applies a professional, confidential and ethical approach at all times.
\n\u2022 Works in a safe, prudent and organized manner.
\n\u2022 Proficiency in Microsoft Office (Word, Excel and PowerPoint)
\n\u2022 Basic knowledge of Micros
\n\u2022 Comprehensive Opera knowledge
\n\u2022 Comprehensive Micros knowledge
\n\u2022 Up Selling techniques
\n\u2022 Microsoft Excel and Statistical knowledge
\n\u2022 Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.<\/p>\n