{"id":42504,"date":"2019-11-20T13:20:07","date_gmt":"2019-11-20T13:20:07","guid":{"rendered":"https:\/\/joblistghana.com\/?p=42504"},"modified":"2019-11-20T13:20:07","modified_gmt":"2019-11-20T13:20:07","slug":"damco-new-jobs-2019","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/damco-new-jobs-2019.html","title":{"rendered":"Damco New Jobs 2019"},"content":{"rendered":"<p><strong>Job Description<\/strong><\/p>\n<p><strong>Job Title:\u00a0SCM Customer Care Manager<\/strong><\/p>\n<p><strong>We Offer<\/strong><\/p>\n<p>\u2022 We offer you exciting opportunities to work with a variety of Supply Chain Management Customers at the mega-carrier company-Maersk.<br \/>\n\u2022 An international and challenging working environment which enhance your capabilities<br \/>\n\u2022 Exposure to a multinational environment\/culture.<br \/>\n\u2022 Enhancing personal skills.<br \/>\n\u2022 Soft skills such as turning complaints into opportunities, handling difficult customers, and managing customers\u2019 expectations.<br \/>\n\u2022 Teamwork, cross-functional management, &amp; cross-cultural management.<br \/>\n\u2022 The successful candidate will also be exposed to new tools that enhance collaboration across the globe and an understanding of creating sustainable value for customers.<\/p>\n<p><strong>Key Responsibilities<\/strong><\/p>\n<p>\u2022 Coaching and lead managers\/team leaders<br \/>\n\u2022 Drive transformations and change management projects in the CSO.<br \/>\n\u2022 Ensuring team adheres to the standard process and customer-specific IOP\u2019s and monitors respective KPI\u2019s.<br \/>\n\u2022 Support onboarding of new team members<br \/>\n\u2022 Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires<br \/>\n\u2022 Help resolve all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions<br \/>\n\u2022 Own customer experience. Lead the team to achieve best-in-class Customer Service<br \/>\nWho we are looking for<br \/>\n\u2022 Minimum Bachelor\u2019s degree in Logistics or Business-related field<br \/>\n\u2022 Minimum 5 years\u2019 experience in a similar role or shipping\/logistics industry broadly<br \/>\n\u2022 Experience in Freight Forwarding or Supply Chain Management would be an added advantage<br \/>\n\u2022 Supply Chain Management Business understanding<br \/>\n\u2022 Must have a Customer-Centric and Proactive Mindset<br \/>\n\u2022 Fluent in English both written and verbal communication.<br \/>\n\u2022 MS Office \u2013 especially MS Excel, Word, Outlook, and PowerPoint<br \/>\n\u2022 Possess presentation skills (able to highlight challenges and possibilities to stakeholders proactively)<br \/>\n\u2022 Good in problem-solving skills with an open mind to go the extra mile.<br \/>\n\u2022 Proven ability to manage changes and innovate<br \/>\n\u2022 A team player while taking responsibility for the team and own performance<br \/>\n\u2022 An effective time manager who is able to under little or no supervision<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Description Job Title:\u00a0SCM Customer Care Manager We Offer \u2022 We offer you exciting opportunities to work with a variety of Supply Chain Management Customers at the mega-carrier company-Maersk. \u2022&#8230;..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[50],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-b3y","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/42504"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=42504"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/42504\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=42504"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=42504"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=42504"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}