Marriott Hotels, Marriott International\u2019s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
\nJW Marriott is part of Marriott International\u2019s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you\u2019re happy, our guests will be happy. It\u2019s as simple as that. Our hotels offer a work experience unlike any other, where you\u2019ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That\u2019s The JW Treatment\u2122.<\/p>\n
Job Description<\/strong><\/p>\n Job Title:\u00a0Manager, Beverage<\/strong><\/p>\n JOB SUMMARY<\/strong><\/p>\n Responsible for beverage operations and staff on a daily basis. Areas of responsibility include beverage service in the Restaurants\/Bars and Room Service. Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals and implements training plan. Strengthens the food and beverage\/culinary team by assisting in other outlets when needed.<\/p>\n CANDIDATE PROFILE<\/p>\n Education and Experience<\/p>\n \u2022 High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<\/p>\n OR<\/p>\n \u2022 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<\/p>\n CORE WORK ACTIVITIES<\/p>\n Managing Beverage Operations<\/p>\n \u2022 Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.<\/p>\n \u2022 Implements agreed upon beverage policy and procedures throughout the property.<\/p>\n \u2022 Manages in compliance with all applicable beverage and liquor laws.<\/p>\n \u2022 Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.<\/p>\n \u2022 Monitors adherence to all liquor control policies and procedures.<\/p>\n \u2022 Attends pre- and post-convention meetings as needed to understand group needs.<\/p>\n \u2022 Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.<\/p>\n \u2022 Participates in the management of department\u2019s controllable expenses to achieve or exceed budgeted goals.<\/p>\n \u2022 Manages to achieve or exceed budgeted goals.<\/p>\n \u2022 Ensures compliance with all beverage policies, standards and procedures.<\/p>\n \u2022 Maintains food handling and sanitation standards.<\/p>\n \u2022 Manages inventories according to budget and business levels.<\/p>\n \u2022 Assists with developing menus and promotions as necessary.<\/p>\n Leading Beverage Team<\/p>\n \u2022 Trains staff on liquor control policies and procedures.<\/p>\n \u2022 Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<\/p>\n \u2022 Ensures employees understand expectations and parameters.<\/p>\n \u2022 Communicates critical information to the beverage staff regarding each event.<\/p>\n Ensuring Exceptional Customer Service<\/p>\n \u2022 Provides excellent customer service.<\/p>\n \u2022 Interacts with guests to obtain feedback on product quality and service levels.<\/p>\n \u2022 Responds effectively to guest problems and complaints.<\/p>\n \u2022 Empowers employees to provide excellent customer service.<\/p>\n \u2022 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<\/p>\n \u2022 Provides feedback to individuals in an effort to improve service performance.<\/p>\n \u2022 Reviews comment cards and guest satisfaction results with employees.<\/p>\n Managing Human Resource Activities<\/p>\n \u2022 Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<\/p>\n \u2022 Participates in the development and implementation of corrective action plans.<\/p>\n Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.<\/p>\n","protected":false},"excerpt":{"rendered":" Marriott Hotels, Marriott International\u2019s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. 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