A reputable growing financial technology institution already serving some banks in Ghana providing a technology platform to simplify banking and make payment of services valuable. Integrity and Commitment are some of the core values of this company.<\/p>\n
Job Description<\/strong><\/p>\n Job Title:\u00a0Tech Support Intern\u00a0<\/strong><\/p>\n This is a customer-facing position that requires total professionalism<\/p>\n \u2022 Follow Standard Operating Procedures\u00a0 to troubleshoot, reproduce, document and resolve customer-related issues by knowledge of the company\u2019s product stack and technologi<\/u>es. Understand, set, manage and exceed customer expectations<\/p>\n \u2022Create and maintain documentation, process standards and service information<\/p>\n \u2022 Research and identify solutions to software and hardware issues<\/p>\n \u2022 Diagnose and troubleshoot technical issues<\/p>\n \u2022 Ask customers targeted questions to quickly understand the root of the problem<\/p>\n \u2022Track computer system issues through to resolution, within agreed time limits<\/p>\n \u2022Take clients through a series of actions, either via phone, email or chat, until a technical issue is resolved<\/p>\n \u2022 Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)<\/p>\n \u2022 Provide prompt and accurate feedback to customers<\/p>\n \u2022 Refer to required resources to provide accurate tech solutions<\/p>\n \u2022 Ensure all issues are properly logged<\/p>\n \u2022 Prioritize and manage several open issues at one time<\/p>\n \u2022 Follow up with clients to ensure their IT systems are fully functional after troubleshooting<\/p>\n \u2022 Prepare accurate and timely reports<\/p>\n \u2022 Maintain jovial relationships with clients<\/p>\n \u2022Ensure maximum service availability and performance<\/p>\n \u2022 Monitor the performance and capacity of servers using a variety of tools to look for hardware, software, and environmental alerts or malfunctions.<\/p>\n \u2022 Provisioning (IP assi<\/u>gnment, core network configuration, DNS setup, monitoring and graphing for colocation, leased lines, customer backup and other customer network services).<\/p>\n \u2022 Server build and installs, application upgrades, network equipment build and installation. Maintaining hardware serial audits, writing custom monitoring plugins and configuring bespoke graphing.<\/p>\n \u2022 Facilities maintenance (monitoring servers, UPS, generators, power usage, running health and safety checks on all client applications and infrastructure.)<\/p>\n \u2022 Facilities provisioning (rack setup, ethernet, fibre installation and console cabling remote power and KVM).<\/p>\n Required Skills or Experience<\/strong><\/p>\n \u2022 Ability to diagnose and troubleshoot basic technical issues<\/p>\n \u2022 Excellent problem-solving and communication skills<\/p>\n \u2022 Outstanding written\/verbal communication and interpersonal skills in providing step-by-step technical help<\/p>\n \u2022 Unix\/Linux Knowledge required<\/p>\n \u2022Basic knowledge of Mobile Technologies<\/p>\n \u2022Ability to work early morning or late night shifts<\/p>\n \u2022Software troubleshooting knowledge and experience<\/p>\n \u2022 Organisation and attention to details<\/p>\n \u2022A passion for working directly with customers and a team player.<\/p>\n \u2022Must have impeccable follow through skills .<\/p>\n \u2022Must be able to readily answer support related emails, phone calls and other channel sources<\/p>\n \u2022 Self-motivated, works effectively with minimal supervision (NO MICROMANAGING)<\/p>\n \u2022 Knowledge on Kannel is an advantage.<\/p>\n \u2022Experience with Cyberoam, PFsense<\/p>\n \u2022 Basic understanding of network monitoring concepts and management tools.<\/p>\n \u2022 Proven track record within a NOC, IT or ISP environment.<\/p>\n \u2022 Experience working in a large distribution or manufacturing environment.<\/p>\n \u2022 Previous customer service or help-desk experience.<\/p>\n \u2022 Experience managing, supporting and deploying network infrastructures.<\/p>\n \u2022 Strong ability to diagnose server or network alerts, alerts, events or issues<\/p>\n \u2022 Understanding of common information architecture frameworks.<\/p>\n \u2022 Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.<\/p>\n \u2022Good oral and written communication skills and ability to address conflict with others constructively .<\/p>\n \u2022 Experience with Disaster Recovery plans and related technologies.<\/p>\n \u2022 Ability to assess and prioritise faults and respond or escalate accordingly.<\/p>\n How To Apply<\/strong><\/p>\n Submit your CV to\u00a0jobs@mesika.org<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":" A reputable growing financial technology institution already serving some banks in Ghana providing a technology platform to simplify banking and make payment of services valuable. Integrity and Commitment are some…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[1978],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-bKD","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/45175"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=45175"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/45175\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=45175"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=45175"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=45175"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}