Joining Vodafone is more than a job, what we do matters. We don\u2019t just carry minutes, texts and data \u2013 we carry people\u2019s lives. And that\u2019s a huge responsibility. If you think for a minute about the people you rely on\u2026the likelihood is they rely on us.<\/p>\n
Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.<\/p>\n
Job Description<\/strong><\/p>\n Job Title:\u00a0Jeopardy Controller<\/strong><\/p>\n And what\u2019s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.<\/p>\n The Jeopardy Controller\u00a0will respond\u00a0to all customer jobs in jeopardy and delay, before and after commitment date and expedite for best possible resolution.\u00a0\u00a0He or She will also\u00a0progress 2nd stage repair and, get an estimated completion date for all other delayed jobs from suppliers. it is the responsibility of the Jeopardy Controller to make sure that customers are kept informed either directly or indirectly in line with agreed process. The successful candidate will also work with internal suppliers and partners for the management of Redline and VBS related issues to deliver VF promise and delight customers timely and at minimum cost.<\/p>\n Responsibilities and Experience<\/strong><\/p>\n Responsibilities<\/strong> Qualification and Experience<\/strong> Commitment from Vodafone<\/strong><\/p>\n Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people\u2019s individual differences \u2013 we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits program that you would expect from any global company.<\/p>\n Closing Date<\/strong>\u00a0: 4th May, 2020<\/p>\n","protected":false},"excerpt":{"rendered":" Joining Vodafone is more than a job, what we do matters. We don\u2019t just carry minutes, texts and data \u2013 we carry people\u2019s lives. And that\u2019s a huge responsibility. If…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[85],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-bXI","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/45986"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=45986"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/45986\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=45986"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=45986"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=45986"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n\u2022 Proactively manage jobs in UNIK, CBS, CRM and FFA systems that are delayed before commitment.
\n\u2022 Proactively manage jobs in UNIK and CRM that are delayed after commitment.
\n\u2022 Run start of day reports of new delays in UNIK, CRM and CBS\u00a0 and repeat 3 times in the course of the working day
\n\u2022 Expedite second stage repair resolution when job returned incomplete from JM system.
\n\u2022 Ensure that Estimated Completion Dates (ECD) is input to all delayed jobs.
\n\u2022 Input progress notes to ensure commercial and call centres have latest information
\n\u2022 Ensure that customers are kept informed of progress on a regular basis where delay is protracted.
\n\u2022 Carry out robust escalation to achieve success for customers
\n\u2022 Create \u201cchild\u201d job for Schedule controller as soon as a delay is resolved, and a further visit is required.
\n\u2022 Coordinate with RTM\u2019s in terms of fault restoration by providing them with needed support required.<\/p>\n
\n\u2022 Minimum of an HND in Electrical or Telecommunications Engineering
\n\u2022 Minimum of 3 year experience in a related field
\n\u2022 Must an Avid user of IT systems with basic IP skills
\n\u2022 Must have Basic IP skills
\n\u2022 Must be Experienced in Fixed Broadband Technology
\n\u2022 Excellent stakeholder engagement skills and understand customer needs<\/p>\n